Ivan De Chirico Email & Phone Number

Milano, Lombardia, Italia

• In my Key Account Manager role I am responsible for developing and maintaining strategic relationships within the assigned clients; maximize revenue and generate new lines of business, through proactive and effective.
• Identify critical customer needs through a consultative customer engagement to generate sales opportunities.
• Create and implement sales strategy.
• Drive all business development & sales activities coordinating internal resources and acting as primary interface towards the customer.
• Be fully accountable for P&L and fulfill financial targets.
• Negotiate the commercial conditions with customer's purchasing and close business opportunities.

Milano, Lombardia, Italia

As a Key Account Manager, my responsibilities are around building and consolidate relationship with Telco customer assigned, managing opportunities and taking care of customer satisfaction. Dealing with C levels, I identify specific customer needs in order to build, together with pre-sales and technical accounts, quotations and proposal aimed to solve.

Milano, Italia

In my Service Manager role I have delivery and accounting responsibilities on Wind Tre S.p.A. and ZTE Italia Servizi.I directly manage all services provided to customers and delivered in all Italian sites with specific focus on Network Operations and Network Engineering areas. With 4 PMs support I coordinate about 100 highly qualified resources and I'm.

Milano, Italia - Roma, Italia

I directly manage all services provided to Wind Telecommunication S.p.A. and delivered in all Italian sites with specific focus on Network Operations and Network Engineering areas. With 4 PMs support I coordinate more than 100 highly qualified resources and I'm responsible of a specialized support service on Access & Transport (Fixed & Mobile) and Core.

Milano, Italia - Roma, Italia - Ivrea, Italia

I'm responsible for IT Infrastructure Management & Monitoring Services, focused on proactive and reactive maintenance activities to ensure that services provided to customers are continuously available and performing at expected service levels. I'm leveraging ITIL according to the scope of the MS contract, covering all domains of IT Operations. I also have.

Milano, Italia - Roma, Italia

I manage a team of 35 people,splitted between Rome and Milan, expressly build-up to manage Service Desk in IT operations. Main tasks of the team are to analyse, solve and addresse all issues related to Wind IT applications, whitin the following domains: CRM, Channells, Contact Center, VAS, Provisioning, Network Inventory, Mediation, ERP,DSS, Interanl.

Milan Area, Italy

In Operation Support System area I support Project Manager in planning and managing of activities and resources. I directly support Wind people on IT Operations to mantain right efficiency on all automated business flows by defining priorities and critical areas.

Within Customer Relationship Management area my job is to simulate and test correct implementation of Change Requests for each specific canvass