A versatile, talented and successful Senior Operations and Business Professional with the capabilities to drive organisations forward, implementing key processes and enhancing profitability. A highly skilled individual with a wealth of management skills and the techniques to manage, lead and oversee all projects that ensures achievement of company objectives. A natural leader with strategic and operational expertise and a wealth of experience within account management and business development that would enhance any forward thinking organisation.Specialties: Business Development Account and Project Management Operational Support & ManagementCustomer Focus and Satisfaction Customer & Technical Support Developing RelationshipsBusiness & Market Launch Requirements GatheringsRFI and RFPsP&L ManagementVendor ManagementCost Reduction and efficienciesTeam Leadership Employee & Customer Training Cross-Functional Teams Analytical Thinking Airlines, suppliers and IATA/BSP Application Development Outsourcing, BPO / ITOITIL® Foundation in IT Service Management