Ivan Dedov Email & Phone Number

Responsibilities:- Designing and implementing business processes to support product day to day operations- Direct communications with key partners, gathering product requirements and key metrics to evaluateAchievements:- Creation and implementation of structure and processes for different teams

Responsibilities- Supervising and coaching account managers team, setting up communication processes between internal teams and partners- Hiring team members- Executing monthly and quarterly plans, setting and meeting financial expectations.Achievements:- Creation of an Account Management Team from scratch

Responsibilties:- Designing and supervising processes for improved work with customers- Localization and updating key customer documentation- Work with development and QA Teams on improvements based on customer feedbackAchievements:- A complete set of documentation and new best practices prepared for a new major release

Responsibilities:- Managing and prioritization of incoming issues/reports and collaboration with dev team to provide optimal solutions- Project management: handling customers' feature requests as projects, from requirements and business validation to the release. Gathering feedbacks and improving the development process based on the results- Making demo presentations for potential customers- Managing up-sell processes- Training video calls with customers Achievements:- Customer development from free to enterprise level- Establishing several work and nosiness processes for a business line

Responsibilities:- Communication with prospects and current customers - Pre-sales qualification of potential clients - Selling the service to small and medium clients- Managing daily routine in Support TeamAchievements:- Improving knowledge management process both for internal and external clients- Implementation of the new processes within Customer Service Team (working with churn, VoC, multi-channel support process, voice support training)- Improved overall customer experience

Responsibilities:- Communication with current customers - Resolve all possible issues with the service and creating engaged customers- Working with the dev team to provide the best resolution to keep clients happy- Mobile apps testing- Managing daily routine in Support TeamAchievements:- Creation and maintaining internal documentation- Improved overall customer experience

Novosibirsk Region, Russian Federation

Responsibilities:- Supervising digital projects- Collaboration with PR service on digitalization processes - Communication with affiliate partnersAchievements:- Restructuring of the department according to new policies- Creation of the digital resource databases

Novosibirsk Region, Russian Federation

Responsibilities:- Supervising digital projectsAchievements:- Several projects and web-portals developed on time and within budget