- Responsible for checking disruption tickets and forwarding them to the feld disruption team for disruption tickets that come into the Central Java area. - Conduct real-time monitoring of the Backbone Network during the shift. - Create working orders and guide the operations of the Retail Backbone disruption team and the Retail User disruption team.

- Responsible for maintaining revenue by re-offering subscriptions to inactive customers. - Securing strategic assets in the form of existing physical ports so that they can be reused for new customers, and securing devices that are still in the termination of inactive customers.

- Responsible for creating FTTH development plans/designs, as well as providing assistance during development. - Conducting Quality Control when development is complete. - Supervise the Customer Assurance team at the ICONNET Purwokerto Representative Office. - Accommodate, analyze, provide practical solutions to Iconnet customer complaints received through the disruption reporting channel. Create disruption tickets to the Central CC if necessary to be handled by the field team. - Perform Engineering for activation, internet troubleshooting and commission testing onsite for corporate users. - Participated in the PLN Icon Plus industrial class program as a speaker in a student introduction seminar and industrial class teacher.

Accommodate, analyze, provide solutions to problems/obstacles as needed by clients related to Computers and Networks. And, execute the implementation.

- Conduct on desk and field surveys regarding user installation capabilities.- Perform installation and configuration of Outdoor Wireless devices, Routers, Access Points at user sites.