Ivan Diaz

Ivan Diaz Email and Phone Number

Regional Director of Operations @ Betty Burgers
California, United States
Ivan Diaz's Location
San Francisco Bay Area, United States
Ivan Diaz's Contact Details

Ivan Diaz personal email

n/a
About Ivan Diaz

Innovative, resourceful, and self-directed leader, with demonstrated success in sales, account management, strategy, and planning. Extensive background in operations, project management, scheduling, contract management and negotiations, people management, vendor management, and risk assessment/mitigation. Critical thinker, solutions-focused, and results-driven, with excellent interpersonal communication skills, cross-functional leadership and collaboration, robust task ownership, and a strong work ethic. Resolves issues, defines scope, measures outcomes, and drives results to achieve key deliverables.I am a problem solver and understand the hard work required to drive meaningful outcomes. I am enthusiastic about building and enabling cultures and teams to achieve their highest productivity through a foundation of trust, flexibility, and empathy. I believe people are the most vital asset to any organization, and when they feel seen, valued, and heard, there is no limit to what they can and will achieve.In my client-facing roles, which have ranged from account management to sales, I've demonstrated my ability to build customer retention and loyalty by analyzing and prioritizing their needs. This has been coupled with an aptitude for identifying my clients requirements and designing proactive plans that can support their goals. I've shown myself to be a capable individual when it comes to client support and education, with a well proven history of leading product demonstration and training sessions which built client loyalty. TECHNICAL SKILLS:Software: Microsoft Office | Google Workspace | Salesforce | SEO/SEM Marketing | Adobe Creative SuiteCORE COMPETENCIES: Team Management | Client Prospecting | Strategic Partnership | Negotiations | Business Development | Training | Recruiting | Team Leader

Ivan Diaz's Current Company Details
Betty Burgers

Betty Burgers

View
Regional Director of Operations
California, United States
Website:
bettyburgers.com
Employees:
13
Ivan Diaz Work Experience Details
  • Betty Burgers
    Regional Director Of Operations
    Betty Burgers
    California, United States
  • Betty Burgers
    Regional Director Of Operations
    Betty Burgers Jan 2023 - Present
    Santa Cruz, California, United States
  • Room Real Estate
    Client Relationship Manager
    Room Real Estate Dec 2021 - Feb 2023
    San Francisco Bay Area
    • Built and maintained relationships with high value clients to promote and fuel growth• Demonstrated ability to work remotely with minimal supervision while effectively managing time to accommodate extensive travel and associated scheduling.• Coordinate and participate in promotional activities and trade shows, working with developers, advertisers and managers, to market products and services offered by the company• Led cross-functional initiatives with internal and external teams• Increase workflow efficiency and communication between departments• Responsible for client satisfaction, maintaining client communication, overall management of the relationship and client retention activities• Serves as primary point of contact for clients and various departments to resolve outstanding issues, comply with customer requests and respond to client inquiries
  • Howell & Associates
    Operations And Communications Director
    Howell & Associates Dec 2021 - Jun 2022
    • Created and implemented sales plans, marketing avenues and team communication strategies• Developed online store to nationally ship products from company’s various store locations• Increased merchandise and lowered storage costs by connecting vendors’ products directly to our website• Incorporated daily email marketing, averaging $2K-$3K in sales per email• Restructured and improved Club Membership programs to increase customer retention and experience• Manage marketing through news releases, emails, social media, and print• Evaluated operational needs and developed plans for department and team of 20+ individuals• Improved customer service and satisfaction through procedural changes and directly training sales team• Created product manuals for all merchandise as sales guides for company• Increase workflow efficiency and communication between departments
  • Alderwood Santa Cruz
    General Manager & Beverage Director
    Alderwood Santa Cruz Aug 2020 - Dec 2021
    Santa Cruz, California, United States
    • Managed and trained 60+ team members in a high-volume environment• Trained staff on Michelin Guide standards while achieving Alderwood’s first Michelin Guide mention in 2021• Fostered open communication between dining room, kitchen leaders and staff members• 5-6 million annual net sales. Created monthly, quarterly, and yearly profit & loss statements.• Maximized revenue through forecasting sales, labor, food, and beverage costs• Interacted with guests during service as the acting Sommelier to upsell wine and cocktails• Led sales calls to coordinate and execute restaurant buyouts, off-site caterings, and private events• Maintained an average labor cost of less than 26% of net sales for all departments• Worked with liquor and wine distributors on exclusivity and promotional opportunities
  • Las Joyas Del Agave
    National Account Sales Manager
    Las Joyas Del Agave Jan 2018 - Feb 2021
    San Francisco Bay Area
    • Cultivated and managed successful working relationships with existing/prospective clients and local businesses• Generated 200+ new clients, including restaurants, stores, and bars• Primary point of contact for all clients in my book of business for any questions, issues, and concerns• Collaborated with internal departments and partners to ensure all client needs were met• Generated marketing plans to maximize sales and exceed goals• Executed event-marketing activities, on/off premise events, trade shows and tastings for target customers• Conducted staff trainings to ensure proper knowledge and resources to represent the company successfully• Relay customer feedback to internal departments to improve products and services to consumers
  • Cilantros Parrilla Y Cantina
    Manager
    Cilantros Parrilla Y Cantina Jan 2018 - Sep 2020
    Watsonville, California, United States
    • Responsible for the day-to-day restaurant sales and operations and 50+ employees• Supervised operations, maximized profitability, minimized legal liability, and conformed to ABC regulations• Oversaw inventory management to ensure proper in-stock levels were achieved• Negotiated pricing on products with vendors and local sales reps• Hired, trained, coached, and mentored servers, bartenders, hosts etc. on customer service, products, and procedures
  • West Marine
    Assistant Category Manager
    West Marine Jan 2015 - Jan 2018
    Watsonville, California, United States
    • Provided analysis to support the development of the Categories seasonal strategies• Identified business opportunities and risks by analyzing sales performance and market data• Buying placements for 268 stores in the US and Canada• Worked closely with product, marketing, and business operations teams to define product needs and opportunities• Led cross-functional initiatives with internal and external teams• Negotiated with vendors on new contracts, price, product, promotion, and exclusivity of product
  • Chase
    Branch Manager
    Chase Nov 2012 - Dec 2013
    Los Angeles, California
    • Coached tellers and bankers regarding policies, procedures, products, and operations in branch• Ensured positive customer experience during every teller/banker interaction with customer• Created a positive work environment for all employees in the branch• Ranked #1 for three consecutive quarters in LA Market for sales, customer retention, and deposit growth• During peak times, kept efficient branch operations• Ensured Satisfactory audit for 2013• Managed all escalated customer issues; expert at resolving to customer’s satisfaction while keeping the bank’sintegrity and profitability intact
  • Us Bank
    Assistant Branch Manager
    Us Bank Mar 2012 - Nov 2012
    Los Angeles, California, United States
    • Lead sales and service delivery for in-store branch employees through sales production and sales coaching• Achieved branch sales goals while providing excellent customer service• Ensured operational compliance of the in-store branch location• Kept branch profitable each quarter by closely monitoring• Packaged major currencies and coinage for shipments, while balancing cash drawers
  • Wells Fargo
    Assistant Branch Manager
    Wells Fargo Oct 2009 - Mar 2012
    San Francisco Bay Area
  • Bank Of America
    Merchant Teller
    Bank Of America Jun 2008 - Oct 2009
    Watsonville, Ca

Ivan Diaz Skills

Banking Portfolio Management Credit Loans Risk Management Sales Investment Banking Credit Analysis Relationship Management Financial Modeling Commercial Banking Mortgage Lending Derivatives Credit Risk Retail Banking Investments Financial Services Financial Analysis Merchandising Merchandise Planning Creative Merchandising Visual Merchandising Buyer Merchandising Strategies Multi Channel Retail Microsoft Excel Jda Assortment Customer Service Management Strategic Planning Team Building Marketing Marketing Strategy Social Media Microsoft Office Public Speaking Retail Event Planning Microsoft Word Fashion Buying Negotiation Inventory Management Leadership Business Development

Frequently Asked Questions about Ivan Diaz

What company does Ivan Diaz work for?

Ivan Diaz works for Betty Burgers

What is Ivan Diaz's role at the current company?

Ivan Diaz's current role is Regional Director of Operations.

What is Ivan Diaz's email address?

Ivan Diaz's email address is iv****@****ine.com

What skills is Ivan Diaz known for?

Ivan Diaz has skills like Banking, Portfolio Management, Credit, Loans, Risk Management, Sales, Investment Banking, Credit Analysis, Relationship Management, Financial Modeling, Commercial Banking, Mortgage Lending.

Who are Ivan Diaz's colleagues?

Ivan Diaz's colleagues are Steve Bob, Ashlee Erbe, Samantha Strah, Anthony Garcia Hernandez, Angus Bailey, Ashlee Erbe, Moises Baena.

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