With over 27 years of experience in Telecommunications industry and lately as a Strategic Quality Leader, I lead the quality management and improvement initiatives for the company's operations across multiple markets. I am certified in Leading with a Heavy Heart from LinkedIn, and I have a passion for quality and customer service.As part of my role, I implement corrective actions, monitor quality indicators, and ensure compliance with global standards and best practices in the telecom industry. I also partner with internal and external stakeholders to enhance customer experience, satisfaction, and loyalty. I have acquired skills in both worlds: mobile and fix networks (GSM, 3G, LTE, HFC, and FTTH), and I leverage my expertise and competencies in strategic quality management and customer care to align my work with Quality of Experience (QoE) and Customer Experience (CeX) enjoying connecting people by a good service. I speak English, and I am looking for new opportunities to contribute to the growth and success of innovative and socially responsible organizations.