Ivan Dimitrov Email & Phone Number

Petworth, GB

Leads the entire program delivery onboard and onshore. Manage service quality and delivery ensuring that any issues are reported promptly. Provide proactive, friendly, efficient, and professional service in all venues and areas on board. Manage the program budget, revenue goal and implement the “Up serve” culture approach – by selling optional.

Miami-Fort Lauderdale Area

Lead operations for Shore Excursions and Private Journeys onboard Celebrity Cruises Ships with a turnover of more than $1M per month. Lead a team of 5-10 staff members ensuring the delivery of premier service to guests while achieving revenue and ratings targets. Prepare and deliver in-depth presentations of destinations and tour options for large.

United States

Miami-Fort Lauderdale Area

Managed the onboard Shore Excursions Department, selling and delivering premium tour services to guests. Responsible for port operations, quality control and administrative functions. Cooperated with Tour Operators in various ports of call around the world to ensure their tour program product is up to standards, maximizing sales onboard. Evaluated.

Greece

Responsible for promotion and sales of tours offered in Greece, Egypt & Bulgaria. Prepared and delivered in-depth presentations of destinations and tour options for large audiences (400+). Worked closely with hotel managers in order to offer customized proposals and resolve issues. Evaluated inventory and delivery needs, optimizing strategies to meet.