Dedicated and results-driven professional with a strong background in trucking dispatch and customer care within the transportation and software development industries. Demonstrated leadership skills as an After Hours Team Leader at KSM Carrier Group, effectively overseeing operations during non-standard hours for a year and a half.Currently excelling as a Customer Care Representative, providing exceptional support and solutions. I leverage my expertise to enhance customer experiences and drive operational success. Proven ability to navigate complex logistics and utilize industry knowledge to contribute to organizational goals.