Developed and executed strategies leading to operational efficiency and continuous growth.Oversaw comprehensive operations, including recruitment, HRBPO, strategic HR consulting, workforce management, policy and procedure development, HR audit and compliance, and complaints management.Established strategic partnerships and successful collaborations with clients and stakeholders.Led initiatives to elevate service quality and effectiveness, ensuring customer satisfaction.Implemented internal policies and procedures to ensure legal compliance and best practices.Managed teams, fostering a positive and productive work environment.

Develop and implement company policies and regulations; Oversee all business operations relating to compliance including policies and procedures; Design and monitor control systems to deal with violations of legal rules and internal policies; Regularly assess the efficiency of control systems and recommend effective improvements; Review and evaluate company procedures and reports to identify hidden risks or common issues; Coordinate with different department managers to review all departmental compliance policies; Perform periodic audits on company procedures and processes; Lead employee training sessions on legal and compliance issues

Collaborated with team members to design policies and procedures for compliance activities.Administered compliance policies and procedures, resolving identified issues.Maintained knowledge of all compliance and privacy laws.Coordinated with the Internal Auditor Department to evaluate compliance issues.Trained all employees in compliance with current policies and procedures.Provided suggestions on the procedures and systems being reviewed, and reported on the recommendations and findings.Participated in all due diligence activities.Processed and maintained all necessary program compliance documentation.Conducted file audits to ensure compliance with program requirements.Created and managed the Whistleblower Channel.Conducted investigation interviews and issued investigation reports.Wrote and implemented the Compliance and Safety & Security Manual based on best practices.Complaints Management and report

 Implementation and dissemination of human resources management policies and procedures; Management of the recruitment and selection process; Implementation and management of staff performance evaluation process; Payroll processing and benefits management; Coordination of the induction process for new employees (locals and expatriates); Instauration of disciplinary procedures and conflict mediation; Hiring process and legalization of expatriates employees; Hiring and management of consultant and services providers; Employees introduction and update on the human resources management system;  Coordinate and implement control tools to monitor the timesheets, vacation, sickness for all workers; Staff development & Training management; Budget management; Team management of 4 assistants HR & Legal Compliance

 Implementation and dissemination of human resources management policies and procedures; Management of the recruitment and selection process; Implementation and management of staff performance evaluation process; Payroll processing and benefits management; Coordination of the induction process for new employees (locals and expatriates); Instauration of disciplinary procedures and conflict mediation; Hiring process and legalization of expatriates employees; Hiring and management of consultant and services providers; Employees introduction and update on the human resources management system;  Coordinate and implement control tools to monitor the timesheets, vacation, sickness for all workers; Staff development & Training management; Budget management; Team management of 4 assistants. HR & Legal Compliance

 Mozambican Labour Law, evolving among others aspects the elaboration of labour agreements, labour requirements (communication of the start of activities, nominal list, working hours schedule, annual leave plan, work insurance, internal rules, employee’s individual files, indemnity calculations) and instauration of disciplinary procedures, Assistance on the preparation of the respective internal rules, namely on the adaptation of the internal rules in accordance with Labour Law in force in Mozambique.  Social Security, evolving among others aspects the social security requirements (registration of the business vehicles and employees, completion of the monthly remuneration sheets, clearance certificate), applicable regime of work accidents and professional diseases: Assistance on legalization of expatriates, namely communication and work permits, and migration regime (temporary resident permits, work and business visas); Commercial Law, namely with regards to the incorporation of companies, alterations, process of transfers, elaboration of commercial agreements, commercial registration and operate licenses; Tax - registration of legal entities and his employees, tax requirements (nuit number, employers declaration, company income declaration, tax clearance certificate and other forms), tax opinions and etc; “Compliance Review” a form to inquire the fulfillment of all inherent requirements and obligations (labour, investment projects, social security and taxes); Assistance on preparation of application letter requesting the approval of many types of agreements before the Ministry of Finances and subsequent registration before the Central Bank:  Elaboration and analyses of several types of agreements, such as commercial pledge, memorandum of understanding (MoU), non-disclosure agreement, lease, rent, shareholder loans, loans, promise of sale, rendering services, supply, formation, construction and etc; and Trademark registration.

 Implementation and dissemination of human resources management policies and procedures; Management of the recruitment and selection process; Implementation and management of staff performance evaluation process; Coordination of the induction process for new employees; Instauration of disciplinary procedures and conflict mediation; Hiring process and legalization of expatriates employees; Employees introduction and update on the human resources management system; and Coordinate and implement control tools to monitor the timesheets, vacation, sickness for all workers.