Ivan Dueñas Email & Phone Number

Guadalajara, Jal., Mx

Área Metropolitana De Guadalajara, México

Development, maintenance, review and understanding of overall complex business functions with in-depth knowledge of specific areas/functions and related IT activities. Assisting with the documentation of new and revised departmental procedures. Gathering of information for complex processes, analyzing data and trends, identifies root causes, and develops work products.Participation in the planning, research, analysis, development, and implementation of new and modifications to existing… Show more Development, maintenance, review and understanding of overall complex business functions with in-depth knowledge of specific areas/functions and related IT activities. Assisting with the documentation of new and revised departmental procedures. Gathering of information for complex processes, analyzing data and trends, identifies root causes, and develops work products.Participation in the planning, research, analysis, development, and implementation of new and modifications to existing applications and processes to provide new or improved capabilities, products, and/or services.Coordinattion with technical teams to ensure project specifications are correctly implemented, taking part of scheduling, planning , and leading of requirements producing functional designs, data maps, and wireframes for presentations, analysis, and document functionality. Show less

Guadalajara, Jalisco, México

Determinate required improvements on the global company systems, establishing, testing, supervising and evaluating its correct implementation in order to meet customer’s requirements. Writing of functional and technical specifications for developers until the project life cycle is concluded. Assisting in the documentation of new procedures, diagrams, layout.Use of skills to contribute to development of company objectives and principles and to achieve goals in creative and effective… Show more Determinate required improvements on the global company systems, establishing, testing, supervising and evaluating its correct implementation in order to meet customer’s requirements. Writing of functional and technical specifications for developers until the project life cycle is concluded. Assisting in the documentation of new procedures, diagrams, layout.Use of skills to contribute to development of company objectives and principles and to achieve goals in creative and effective ways. Plan and schedule project deliverables, goals, milestones. Monitoring of project progress, timelines, and budget constraints to ensure timely and cost-effective delivery. Show less

Guadalajara Y Alrededores, México

Functional support to internal Warehouse Management System (JDA/Red Praire) for Americas and Europe regions. Troubleshooting and support of incidents in a 24*7 environment.

Guadalajara Y Alrededores, México

Systems Engineer specialized in IT and infrastructure activities working in virtualized Citrix environments with thin clients, desktop and laptops computers. Permission granting of shared folders, DFS groups, management of servers, Active Directory, DHCP, Switching, network monitoring.Windows Administrator, responsible for carrying out projects and implementations. Contact with suppliers to fulfill projects defined by internal clients.Remote and on-site support for users in… Show more Systems Engineer specialized in IT and infrastructure activities working in virtualized Citrix environments with thin clients, desktop and laptops computers. Permission granting of shared folders, DFS groups, management of servers, Active Directory, DHCP, Switching, network monitoring.Windows Administrator, responsible for carrying out projects and implementations. Contact with suppliers to fulfill projects defined by internal clients.Remote and on-site support for users in different locations, use of ticket system and specific SLA. Configuration of applications, printers, scanners, RF guns. Inventory of IT equipment. Show less

Technical support to users and desktop computers in operational area, network and infrastructure, working with internal ticketing tool. Systems performance monitoring. Support provided to over 300 staff users and 800+ computers working with windows xp and 7 operating systems in an AD environment. Functional and technical support, troubleshooting and diagnosing hardware and software problems, including desktop, laptop, LAN, and remote systems working with avaya ip phones. Teleperformance… Show more Technical support to users and desktop computers in operational area, network and infrastructure, working with internal ticketing tool. Systems performance monitoring. Support provided to over 300 staff users and 800+ computers working with windows xp and 7 operating systems in an AD environment. Functional and technical support, troubleshooting and diagnosing hardware and software problems, including desktop, laptop, LAN, and remote systems working with avaya ip phones. Teleperformance Active Directory management with different domains, reset and unlock accounts, review of OUs to locate users, groups, objects permissions and policies in GPO. Management of printer servers. McAfee EPO management tools with daily reviewing of enterprise equipment to avoid threats and viruses. LAN sweeper network inventory. Performance of remote tasks with psexec tools. Control and inventory of wireless phones for operations.Back up jobs performance based on daily, monthly and weekly policies with Cobian. Creation and deployment of OS images over network or locally accord to each unit's requirements and specifications by device model. Hardening checklist to avoid vulnerabilities. Weekly Nessus scans, reviewing and solving vulnerabilities found in laptops and desktop computers. Creation of scripts to install and deploy software to several PCsCompliance with Information Security Management System according to ISO 27001 controls. Working in a production environment that requires 24/7 uptime. Performance of maintenance windows with no production impact. Show less

Inbound calls handling to resolve customer's inquiries about invoicing, pricing or technical support. Customer's account research looking for alternate solutions, completing transactions and escalating unresolved issues.Technical support focused on restarting signal, testing devices, remote troubleshooting with receiver's problems and antennas. Selling during the calls recognizing opportunities to up-sell accounts and additional services offering.

Abril 2016, Maestría En Gestión De Tecnologías De Información

Ingeniería En Sistemas Computacionales