With over 14 years of experience in customer support and client services, I specialize in delivering exceptional results across a variety of industries, including billing, technical support, sales, and retention. My journey began on the front lines of customer service. Through hard work, adaptability, and leadership, I’ve had the privilege of managing support teams and being promoted multiple times for my contributions to company growth. 🚀In my most recent role as Customer Support Manager for a fast-growing startup, I was responsible for managing over 250 drivers and ensuring seamless service delivery for non-emergency medical transport (NEMT) clients. I spearheaded initiatives that improved driver reliability, reduced missed calls, and enhanced customer satisfaction through data-driven strategies. 📊 These efforts helped reduce unsolved tickets from 80 per day to just 15–20 and increased the acceptance rate of high-value trips by 20%. 📈I thrive on helping others, both my customers and my team. Seeing my team members grow, get promoted, and achieve their career goals is the most rewarding aspect of leadership. 🎯 My passion for personal and professional growth drives me to constantly learn, adapt, and improve the processes I’m responsible for. 💡I’m excited by opportunities that allow me to work with forward-thinking teams and contribute to projects that push the boundaries of customer experience, support infrastructure, and operational efficiency. 🚀When I’m not working, you can find me at the gym staying fit and healthy 🏋️‍♂️, spending quality time with my family 👨‍👩‍👧‍👦, or researching ways to continue improving my skills and knowledge. 📚Core Skills:📌Customer Experience Management📌Team Leadership & Development📌Upselling & Cross-Selling📌Data-Driven Problem Solving📌Process Optimization📌CRM Tools (Zendesk, Slack, Notion, and more)📌B2B & B2C Client RelationsLet’s connect and explore how I can help drive growth and deliver outstanding results for your team or organization. 🤝