Microsoft Windows desktop systems engineer. Manages a large (9000+) PC end-user community for systems management, security and configuration compliance, and desktop engineering. Serves as a tier 3 escalation point to the internal desktop services team. Provides direction and leadership on infrastructure modifications and significant deployment. Extensive knowledge of Microsoft SCCM, McAfee systems management tools required. Extensive knowledge of Windows Operating systems, Office 365 Apps for Enterprise and COTS software packaging required. Microsoft Windows Server experience preferred. Experience with HUD Headquarters processes and procedures, CCB activities and infrastructure preferred. Performs technical planning, system integration, verification and validation, cost and risk, and supportability and effectiveness analyses for total systems. Analyses are performed at all levels of total system product, to include concept, design, fabrication, test, installation, operation, maintenance, and disposal. Ensures the logical and systematic conversion of customer or product requirements into total systems solutions that acknowledge technical, schedule, and cost constraints. Performs functional analysis, timeline analysis, detail trade studies, requirements allocation and interface definition studies to translate customer requirements into hardware and software specification

Respond to inquiries regarding provisioning statusTroubleshoot with vendor support when remote connections cannot be reachedAssist vendor analysts with establishing remote connections in emergency situationsVendor AD/ADM renewal requestsCoordinate with designated vendor contacts on establishing new requestsManage and renew all mobile key vendor accounts on a quarterly basisTroubleshoot with partners to re-enable expired or disabled accountsMaintain accurate reporting of all vendor account statusesApp Account password managementProvision Ving mobile key application accounts on a routine basisReceive and maintain email notifications regarding expiration timelineSchedule the account updates with all properties in scopeProvide professional demeanor within all communication channels. (email, phone call, voicemail, Microsoft Teams)Proficiency in Microsoft Desktop/Server OS (domain environment), Microsoft Exchange, VMware or Microsoft Hyper-V, Firewalls/UTM Security, Storage/Sans, Switches.Working knowledge of Office 365 and Azure AD identity management.Administration experience with IaaS (AWS, Azure, GCP)Administration experience with a cloud identity provider (OneLogin, Okta)Knowledge and experience with Microsoft SQL administration and installationUpdate server and workstation accounts as documentedTest and confirm functionality with property contactsPKI Cert – Unmanaged/Off-NetworkSFTP/FTP managementRequest PKI certificates on behalf of propertiesReceive and maintain email notifications regarding expiration timelineDemonstrated experience with managing organizational change management and adoption plans for ServiceNow application launchMaintaining ServiceNow SLA, creating incidents, and requests and seeing them through resolutionUpdate Windows server and workstation accounts as documentedPhysical and Virtual Server Management using Hyper-VWindows Server Configuration (2008, 2008R2, 2012, 2016, 2019) Management