Technical Support Engineer
• Monitoring the infrastructure and performing basic troubleshooting in common problems • Effectively diagnosing, information collecting and troubleshooting for a resolutionof critical issues related to Clients for theirAzure Active Directory, Identity and Account management and Microsoft Dynamics 365 CRM product.• Maintaining strict client SLA along with management of multiple cases with abilityto prioritize and manage time to exceed KPIs.• Customer Relationship Management and providing technical support to businessclients via phone or email.