Ivan E. Burrell I Email & Phone Number

Texas, United States

Texas, United States

Analyzes and facilitates a variety of existing and emerging Line of Business application infrastructure requirements, perform risk analysis, and provide the technical leadership while interfacing with technology peers and Business Partners and application architects in achieving best in class solutions.• Provides technical support in a 24/7 global enterprise environment to broad based clientele• Performs incident life cycle management• Monitors Alerts and takes appropriate action based on Severity of alert• Thoroughly and accurately document every interaction• Advocate for the customer by properly escalating unresolved issues to the next level of support• Monitors the service desk ticket queue and provides follow-up in order to ensure timely and satisfactory resolution to user requests/incidents within agreed SLA• Maintains user, customer, and departmental confidentiality at all times• Work activities specific to life cycle management roles include Problem/Incident Management, Release/Deployment, Operational Readiness, Capacity/Availability Management, Application Monitoring, Service Analytics and Reporting, Production Governance, Triage, Associate Support, Change/Configuration Management, etc. • Identifies possible production failure scenarios, creates incident tickets, enhancements and/or problem tickets in ticket tracking system, and communicates effectively with development and internal business operations teams. Identifies vulnerabilities and opportunities for improvement, as well as maintain metrics to help develop analysis that will drive improvement in all areas of Technical Services. Takes ownership of escalations and perform trouble shooting, analysis, research and resolution using advanced query and programming skills. Performs analytical, technical, and administrative work in planning, installing, designing and supporting new and existing equipment and software under moderate supervision. Resolves complex issues.

Functions as the primary interface between technology infrastructure and specific business/functional areas (e.g., fixed-income, investment management) handling customer and user setup requests. Assists with project work including business unit requirements, project and process specifications, coordinate with project teams and ensure that projects are successfully integrated into business processes. Full use and application of standard principles, theories, concepts, and techniques. Provides resolutions to an assortment of problems. Works under normal supervision and follows directions performing technical analysis and overall adequacy. Primarily intra-organizational with occasional inter-organizational and external customer contacts on routine matters.

• Acts as an Access Control analyst to utilize company processes which are designed to maintain consistency of access controls for all applications. This includes, but is not limited to, the following functions: creates, modifies, and removes user access to Active Directory, Microsoft Exchange, McKesson Paragon, McKesson (Horizon) patient Folder, and other McKesson products, EC2000, and many other applications.• Monitoring and analyzing changes to the firm’s application inventories that impact current access control procedures.• Executes regular audits procedures for company’s applications to verify that application access is accurate; removes access if no longer required.• Creates and updates procedures to ensure accuracy of access control creation and maintenance processes.• Use of Quest vWorkspace 7.5 (Quest Workspace Desktop Virtualization) Web Access AppPortral Client to access numerous software applications hosted on LHP’s servers providing seemless remote access to these applications.• Use of Service Now™ for LHP Change Management and Project Management for all ITIL users to log, track, and approve any changes.• Use of Cisco Jabber to facilitate interoffice communications and collaborations.• Use of Citrix Receiver to connect to various desktop services such as thin clients, zero clients, and embedded operating systems.• mRemoteNG v1.72 {Multi-Remote Next Generation} - to view remote connections such as. RDP (Remote Desktop/Terminal Server), VNC (Virtual Network Computing),ICA (Citrix Independent Computing Architecture), SSH (Secure Shell), Telnet (Telecommunication Network), HTTP/HTTPS (Hypertext Transfer Protocol), rlogin, and Raw Socket Connections.• Administration of MS Server 2008R2, 2013R2 environments to facilitate Active Directory changes.• Received in-house certification in Privacy and Information Security Training.

Armonk, New York, Ny, Us

As a consultant on the IBM Global Services team, daily duties entail providing operational support to the Burlington Northern Santa Fe railroad Technical Services Operational groups Unix/Windows environment ensuring the seamless, effective daily operations of the business infrastructure required to maintain the real time operations of its fleet of locomotives and service cars.

Morristown, Nj, Us

Experienced information technology professional with a proven track record of continual process improvement and internal customer service enhancement used to leverage a broad array of skill sets, knowledge, and experiences to produce cost-effective, time sensitive solutions across various enterprise landscapes hosting mission critical applications. Proficiencies include multiple IT disciplines including help desk support, computer operations, operations engineering, technical architect, database administration of relational database [ Sybase and Informix] management systems, mid-level Unix systems administration[ HP-UX, IBM’s AIX, Solaris, and Red Hat Linux] operating systems. Technical skills include computer operations, systems administration, desktop support, PC technical support, network administration, and business systems analysis. I am proficient with all versions of windows operating system ranging from Window XP to System 7. Strong knowledge of life-cycle development processes, relational database methodologies, change management, and ITIL Service Management methodologies

Santa Monica, Ca, Us

As a Global Access Operations (GAO)Security Analyst, daily responsibilities include provisioning the set of systems and processes used to identify entities, manage information attributes, and support the real time use of information streams used to support the administration of userids, groups, resources (file and directories) across multiple environments including Unix/Linux, RACF(Resources Access Control Facility), IBM iSeries(AS400), Windows, Oracle, Light Directory Access Protocols (LDAP), Virtual Machine(VM), Teredata, OID, and Network Information Services(NIS) in a global banking infrastructure.

As a member of the TXU SAP Care Help Team daily responsibilities include providing support and troubleshooting solutions to TXU call centers and agents including its various business units and subsidiaries (Oncor, EFH Holdings, Lunminant), on a broad range of IT issues including but not limited to:providing basic systems administration services on (Sun Solaris 5.10, SunFire E2900, SunFire V890, Windows Server 2003 R2, SunFire T2000, Citrix, Dell Optiplex790, Oracle 11.2.0.2.0, SAP SR/3, Unix, Citrix, MSOffice, MS Oulook, HP Service Manager, BMC Remedy, Qfiniti, Livelink).

As a technical support resource for the global Technology Service Center, daily responsibilities include supporting systems necessary for AIG to facilitate its business objectives and goals within the followingenvironments: Win2000, WinNT, Win XP, AS/400 Mainframe, Outlook 2003/2007, Dell desktops and laptops, AttacheMate – EXTRA! X-treme – Display 8.0, Active Directory Version: 5.2.3790.0, AWD, Bomgar 10.5.3, CCIV, Novell Console1 (version 1.3.6), Citrix, SAP Logon, Safeboot, Lotus Notes 6.3, LockOutStatus, Encorr, RightFax, Remedy,and ServiceNow.

Support of PeopleSoft proprietary developed applications and tools for business continuity.Provided support service to assist in the collection of credit receipts from televised broadcast. Assisted with distribution of products sold during tele-thon broadcast, ensuring packaging and shipments were processed per specifications. Performed Excel functions in support of live television promotions.

Bachelor Of Science (Bs), Business Administration And Management, General

Cis, Cis