Ivan E. Burrell I Email & Phone Number

Texas, United States

• Analyzes and facilitates a variety of existing and emerging Line of Business application infrastructure requirements, perform risk analysis, and provide the technical leadership while interfacing with technology peers.
• Provides technical support in a 24/7 global enterprise environment to broad based clientele
• Performs incident life cycle management
• Monitors Alerts and takes appropriate action based on Severity of alert
• Thoroughly and accurately document every interaction
• Advocate for the customer by properly escalating unresolved issues to the next level of support

Functions as the primary interface between technology infrastructure and specific business/functional areas (e.g., fixed-income, investment management) handling customer and user setup requests. Assists with project work including business unit requirements, project and process specifications, coordinate with project teams and ensure that projects are.

• Acts as an Access Control analyst to utilize company processes which are designed to maintain consistency of access controls for all applications. This includes, but is not limited to, the following functions: creates.
• Monitoring and analyzing changes to the firm’s application inventories that impact current access control procedures.
• Executes regular audits procedures for company’s applications to verify that application access is accurate; removes access if no longer required.
• Creates and updates procedures to ensure accuracy of access control creation and maintenance processes.
• Use of Quest vWorkspace 7.5 (Quest Workspace Desktop Virtualization) Web Access AppPortral Client to access numerous software applications hosted on LHP’s servers providing seemless remote access to these applications.
• Use of Service Now™ for LHP Change Management and Project Management for all ITIL users to log, track, and approve any changes.

Armonk, New York, NY, US

As a consultant on the IBM Global Services team, daily duties entail providing operational support to the Burlington Northern Santa Fe railroad Technical Services Operational groups Unix/Windows environment ensuring the seamless, effective daily operations of the business infrastructure required to maintain the real time operations of its fleet of.

Morristown, NJ, US

Experienced information technology professional with a proven track record of continual process improvement and internal customer service enhancement used to leverage a broad array of skill sets, knowledge, and experiences to produce cost-effective, time sensitive solutions across various enterprise landscapes hosting mission critical applications..

Santa Monica, CA, US

As a Global Access Operations (GAO)Security Analyst, daily responsibilities include provisioning the set of systems and processes used to identify entities, manage information attributes, and support the real time use of information streams used to support the administration of userids, groups, resources (file and directories) across multiple environments.

As a member of the TXU SAP Care Help Team daily responsibilities include providing support and troubleshooting solutions to TXU call centers and agents including its various business units and subsidiaries (Oncor, EFH Holdings, Lunminant), on a broad range of IT issues including but not limited to:providing basic systems administration services on (Sun.

As a technical support resource for the global Technology Service Center, daily responsibilities include supporting systems necessary for AIG to facilitate its business objectives and goals within the followingenvironments: Win2000, WinNT, Win XP, AS/400 Mainframe, Outlook 2003/2007, Dell desktops and laptops, AttacheMate – EXTRA! X-treme – Display 8.0.

Support of PeopleSoft proprietary developed applications and tools for business continuity.Provided support service to assist in the collection of credit receipts from televised broadcast. Assisted with distribution of products sold during tele-thon broadcast, ensuring packaging and shipments were processed per specifications. Performed Excel functions in.

Bachelor Of Science (Bs), Business Administration And Management, General

Cis, Cis