- Created SOP for operational standards and practices for the production warehouse.- Established MAP pricing for products and services offered- Created Employee Policies and handbook- Implemented new technology and equipment for the business that helped grow sales and ROI

• Provided support for troubleshooting PCs, tablets, printers, phone service, wireless network and internal network• Established technology needs for the Academy to assist with preschool and pre-k curriculum following the GELDS state standards.• Researched vendors for teacher/ parent engagement and paperless educational documentation. Selected, implemented and trained Academy on “HIMAMA” application.• Configured settings for Academy’s digital records and payment system, ProCare • Created and designed website using WordPress and managed all social media outlets, including Facebook and blog posts.• Developed template for handling confidential student information

Took over a non-performing store and hired and onboarded all new associatesTrained new managers in the metro Atlanta area on internal and 3rd party systems Designated as the training store for all new managers coming into the market within one month of being hiredAchieved profitability within 2 months of acquiring locationResponsible for employee schedules and approving timesheets

• Joined Pep Boys to open and develop new concept location• Assisted with writing standard operating procedures in new sales model • Demonstrated success in training all new managers and service associates in new location which led to opportunity in training managers within Atlanta market in the concept sales model• Acknowledged for expertise in interpreting P&L results• Consistently delivered business results to achieve profitability within 5 months of location being open in comparison to an average of one and half years

• Grand opened 5 locations within the Atlanta Market within 4 months• Trained new managers/associates in Company’s standard operating procedures and systems• Ran the top performing market in the region at 198% to goal• Forecast ed labor to align with business trends and demographic needs• Built business partnerships in the market to ensure mobile needs were met

• Manage the Operations team for a $42,000,000 per year revenue band store with 120 employees and led the current operations team to be ranked number two in the Company out of 1159 stores• Forecast the store’s labor to align with weekly revenue and business needs• Created a Concept Micro-Store format for the Atlanta market and developed a standard operating process to be utilized for the expansion of the project to other high diversity markets• Received several awards including the Chairman’s Award of Innovative Excellence for establishing working relationships with the local Korean and Hispanic communities and the Brad Anderson Legacy Award for living the values of the Company