Ivan Espiritu Email & Phone Number

Quezon City, National Capital Region, Philippines

• PTP covers process of invoices Processing, Invoice processing audit,
• payment processing, vendor management, Helpdesk.
• Reviews/validates invoice received input invoices details into ERP, Process
• wire/EFT Payment.
• Creates/Amends new or existing customer data in ERP, manage vendor/
• supplier queries, perform vendor reconciliation and reports based on agreed

Philippines

• Performs technical diagnostics on a wide range of complex problems over the phone and recommends the best course of action.
• Deploys Software Packages thru SCCM
• Troubleshoots issues about MS Office 365, MS Teams, Sharepoint, and other applications use by
• clients.
• Performs hardware diagnostics thru Systrack to check if it needs to be replaced.
• Assists clients regarding their Mobile devices such as iPhones, iPads, and Android

• Responsible for providing the first-line of post-sales telephone technical support of hardware, systems, sub-systems and/or applications for customers and/or employees.
• Answers basic questions about installation, operation, configuration, customization, and usage of assigned products. Applies basic diagnostic techniques to identify problems, investigate causes and recommend solutions.
• Escalates complex problems to the Remote Support Engineering staff or Field Engineering.
• Typically provides technical support for internal and external customers.
• Escalates complex problems to higher level of expertise within organization.

Philippines

• Remote Technical Assistant Coordinator (RTAC) September 05, 2016 – March 24, 2018 (1yr. and 6mos.)
• Responsible for providing first level IT support for Foresters Financial.
• Responsible for handling English calls and emails from Foresters Associates and Producers.
• Ensures that ticket is created for every email or call received.
• Troubleshooting software problems and web applications via Bomgar Tool.
• Ensures that Calls and Emails are answered immediately to meet the SLA.

Ortigas

• Project Based
• Providing technical support to all BPI branches workstations thru virtual machine.
• Imaging/Upgrading personal computers from lower version to higher version.
• Installing fundamental tools in every PC in BPI.
• Troubleshooting software problems and printer problems via virtual machine.
• Maintaining accurate inventory and repair records of all computers.

Ortigas

• Providing prompt & effective customer/technical support to the clients (SME Group) of PLDT Company via E-mail.
• Process service applications and after sales transactions.
• Process service repair such as Telephone line and DSL service thru fault ticket issuance.
• Conducts call out to client for verification and immediate resolution on their requests.
• Creates service requests and service orders regarding after sales request/concern.
• Ensures that clients concerns were addressed or forwarded to group-in-charge.