Responsible for ensuring successful day-to-day clinical operations and delivery of clinical services across the sites of Venice Family Clinic. Oversee the operational efficiency and quality of clinic services at all clinic sites, including direct supervision of Site Managers. Also oversees front desk, medical records, security, care coordinators and call center operations. Led efforts to improve quality outcomes and clinic operations in a way that contributes to an enhanced experience for staff and patients. Oversee the functioning of key systems vital to clinic operations, including: efficient systems for scheduling; management of clinic flow; referral tracking and panel management. Optimized electronic health records (EHR) and other Health Information Technology. Led and facilitate key process improvements in patient access measures,

Supervise daily activities of the program to ensure efficient operations, including; facilitating team meetings, developing new process improvements for the community health workers. Monitor progress toward objectives to ensure desired results, such as all metrics are being met for the grant. Perform administrative duties related to payroll and other assigned responsibilities while allocating resources according to skillsets and program/grant requirements. Communicate with my team members regarding protocols and practices related to their assigned area. Work with facility staff to meet educational needs, updating protocols to be complaint with the grant/program requirements. Develop, implement, promote and engage community health workers in BSWH strategies, vision, goals, and budget.

Conduct patient assessments, develops patient plans, and navigate patients to appropriate interventions improve care. Assist patient with resources, evaluates achievement of patient and plans objectives, obtains basic vital signs, conduct point of care testing, and obtains assessment data, such as: family and social support system, learning needs, barriers, knowledge of chronic disease and healthy life style. Teach basic concept of health promotion, disease prevention and self-management, provide informal counseling and self-management support. Training of new employees and mentorship of new employees

Conducted educational presentations to help identify learnig delays in children. Developed a efficient database to improve patient workflow. Networked with community partners to obatin resources for families. Responsible for all sensative patient information Coordinated all community events with managed care orginazation in Tarrant county. Visited top bilingual referral accounts and delivered important patient paperwork to get signed by the primary care physician. Maintianed relatioships with partnered clinics to obtain updates on current patients and generate new refferals.

Monitor calls for Customer Relationship Managers to assure all Policy and Procedures are met.Assure every file meets the segment requirements (FNMA, FHA, 2nd Liens, etc..) throughout the loan modification process.Respond to all disputed files by managers in a time and appropriate manner.Assist with all training of new QA associates within the Case Management Quality Assurance family.Help translate all Spanish call and case files for CMQA.Created Excel spreadsheets to help streamline our QA’s tracking of reviewsParticapate in calibrations with teamates to assure we are giving a “one voice” response in all call and case monotorings. Become a subject matter expert on any new modifications and there requiremnts to qualify (Making Home Affordable, Department of Justice, etc..)Review and grade all Spanish call files

Researched Legacy Countrywide and Legacy Bank of America HELOC Loans to determine our equity position.Ordered Broker Price Opinion’s on any loan that did not have a current BPO or any property that was over one million dollars.Prepared and reviewed Title Searches and TRWs to determine who holds the Senior Lien position to Bank of America's Junior position.Called Senior Lien Holders and Attorneys to determine loan status.Mitigated loss for Bank of America and its Investors.Recommended the position Bank of America should take, based on the delinquency, foreclosure and bankruptcy status Make sure every loan meets all guidelines and approvals in accordance to the California Senate Bill 1137Produce California Declaration 1 Letter, when a loan has met all the foreclosure criteria.Made sure to follow all guidelines for each investor when referring any loan to foreclosure. (Fannie May, Freddie Mac, FHA, VA, etc.)Hold any delinquent loans from foreclosure when any current Workout (Government Assistance Programs) or Bankruptcy is going on the loan (MHA HAMP, HAFA, WOM, AG Settlement, Payment Pending, Short Sale and Deed in Lieu).Produced spreadsheets to keep track of all California Review employees’ production.Assured every California Review employee’s Declaration Letters where signed and filled correctly before sending them to our Foreclosure Attorney.Ordered inspections on any property that did not have a inspection within the last 60 days. (30 Days for all FHA Investor loans)Ordered Breach Letters on any loan that the letter was expired on or issued during a Bankruptcy.

Diagnosed why the phone would not function properly.Souder receivers, vibrators, screens, ect.Replaced any damaged cosmetics on the headsets.Tested the headsets to assure they functioned properly after any repair was done.

Deleted all of customer information from the handset phoneShipped phones to the consumerChecked all phones for any defects or scratchesTested all handsets signal and online connectionsReceived all phones from the customers

Responsible for returns & exchange verification as well asworked together as a team with the other departments.Best Buy Credit Card promoterAccount handler- worked with HSBC Bank, to give creditlimit increases, closed accounts, and approved or declined newapplicants.Responsible for currency assurance & credit card transactions Responsible for greeting customers entering stores.