Responsibilities: Sourcing: researching,​ ​adding​ ​and​ ​configuring​ ​online​ ​data​ ​sources​ ​for​ ​inclusion​ ​in​ ​the​ ​search​ ​engine. Monitoring​ ​and​ ​continually​ ​quality-controlling​ ​online​ ​ads; Traffic​ ​improvement: developing​ ​the​ ​traffic​ ​of​ ​the​ ​Italian​ ​apps​ ​and​ ​websites​ ​by​ ​improving​ ​their​ ​quality,​ ​reach​ ​and user-base. Marketing​ ​the​ ​search​ ​engine​ ​through​ ​partnerships​ ​and​ ​direct​ ​marketing​ ​campaigns. Developing​ ​other​ ​online​ ​marketing​ ​strategies; Account​ ​management​ ​and​ ​business​ ​development: building​ ​and​ ​maintaining​ ​strong,​ ​long-lasting​ ​relationships​ ​with​ ​new​ ​and​ ​existing​ ​clients,​ ​giving support,​ ​advice​ ​and​ ​increasing​ ​sales​ ​potential​ ​where​ ​possible; Quality​ ​control: reviewing​ ​and​ ​improving​ ​quality​ ​of​ ​the​ ​products​ ​on​ ​a​ ​continual​ ​basis. Proposing​ ​improvements​ ​to​ ​products​ ​and​ ​processes. Reporting​ ​issues,​ ​proposing​ ​solutions​ ​and​ ​following​ ​up​ ​on​ ​progress;

Promoted to Assistant Manager in December 2015. My new position entails assisting my manager in meeting business targets, recruiting and retaining high quality staff, ensuring recognition and reward of all achievements, monitoring agents' work for quality, analysing and preparing the presentation of data on a monthly basis as well as directly coaching and training new staff. This role is in addition to my role as Social Media Consumer Experience Advisor UK & ROI.

Philips Campaign – Personal Health UK & ROI - Proactively monitoring various social media channels and interacting with consumers directly via Facebook and Twitter and providing client responses for online reviews. I recognise and report on trends with regards to the client, products and services provided which is then used as part of a fast feedback loop for the product development teams and business groups. Platforms used: Social Studio, Radian6, Salesforce, Siebel and InfoTip, BazaarVoice.

Philips Campaign – Personal Health, Gibson Innovations, TPVision Italy – Daily monitoring of social media, tech blogs, e-commerce websites (e.g. Amazon), web-listening activities aimed at capturing the voice of consumers to convey it in weekly and monthly reports shared with the central and Italian marketing teams. Platforms Used: Siebel and BazaarVoicePace Campaign – Inbound UK and Italy; technical support over the phone for owners of Philips-branded Freeview set-top-boxes manufactured by Pace. Platforms Used: Siebel

Booking Office (Restaurant and Bar) – In charge of running the food from the kitchen to the Booking Office floor. In charge of the breakfast buffet and the setup of lunch and dinner as well as of waiting tables when needed.

Provided translations/ proofreading/ editing/ copywriting for companies and organizations both in the UK and Italy

Corporate Communication Department - Translation from Italian into English and v.v. of press reviews, corporate documents to be disseminated within the company and as requested by the CEO. Interpreter assisting Sky Pro Cycling Team members and Delia Bushell (Chief Strategy & Commercial Offer), Iain Holden (BSkyB - Sky Business Managing Director), Sky DE Business Managing Director, Tom Mockridge (former Sky Italia CEO).

Temporary work during school and university