Ivan Ferroni Email & Phone Number

- Responsible for the project management, strategic and optimization a production team of 15coordinators with an eye to cost and workflow optimization.- Set performance goals, monitor KPIs.- Participate in strategic planning and strategic reviews, make recommendations on important business decisions.- Create and update documentation, videos and best practices workflows.- Ensure effective resource allocation and production planning.- Participate in creating the best solutions for clients in case of non-standard requirement. - Ensure that we are providing the best service to our client and that the delivery of projects is in line with client agreements.- Monitor external and internal clients' satisfaction.- Regularly follow localization industry news and trends.

- Responsible for the project management of localization projects from English into more than 60 languages.- Managed a team of 10 projects coordinators in localization workflows following client guidelines and ensuring quality and timelines.- Main point of contact between the client, local project managers, client reviewers, translators and non-linguistic tasks team.- Monitor ongoing projects. Solve production–related problems, allocate and confirm project resource availability.- Train team members, allocate required resources. Identify training and development requirements for internal team. Give team members feedback on performance on an ongoing basis and conduct formal performance reviews and post mortem analyses.- Prepare new projects: quoting, planning, resourcing, set-up, risk management, cost monitoring and forecast volume.- Represent the team in internal or client meetings.- Prepare regular reports and provides feedback to client, superior and peers.

Outsourced PM through SpanSource SRL- Responsible for the project management of localization projects from English into 5 different languages.- Interface between clients, local project managers, client reviewers, translators and the non-linguistic tasks team.- Monitor ongoing projects.- Solve production–related problems.- Allocate and confirm project resource availability.- Train team members, identify training and development requirements for internal team. Give team members feedback on performance on an ongoing basis and conduct formal performance reviews and post mortem analyses. P- Prepare new projects quoting, planning, resourcing, set-up, risk management and cost monitoring.- Analyze project scope, prepare quotes and control project budget, forecast volume, prepare schedules and allocate resources.- Represent the team in internal or client meetings.

- Localization coordination for launch/upgrade/update of manuals, brochures, software, websites into multiple languages and different file formats.- Analyzing files, checking for errors, analyzing cost, risks and translation turnaround according to volumes.- Communication with translators. Providing references, instructions and assisting with client-specific needs. Contacting reviewers. Liaising with translators in case of errors.- Post-processing files. Carrying out DTP tasks with mainstream DTP applications. Carrying out quality control tasks (mechanical review, testing, etc.).- Delivering final files to clients.

Troubleshooting cell-phone related calls in the Customer Care, Sidekick and Blackberry departments of the call center.

Assisting TIER 1 agents with customer issues they were unable to resolve.

Troubleshooting client problems with their HP computers.

Associate'S Degree System Analysis

Associate'S Degree, Computer Science

Computer Technician

Microsoft Office Professional Operator PC, monitor and printer repairs; Specialist in visual programming - Visual Basic, Fox Pro, SQL

Bachelor'S Degree, Teaching English As A Second Or Foreign Language