- Responsible for Supplier Network in Croatia, Slovenia, Austria, Italy, Bosnia and Hercegovina, Serbia, North Macedonia and Montenegro- Negotiating contracts with suppliers and creating timeline of performance- Department development with focus on effeciency, automatization of procceses and employees personal development- Responsible for Procurement strategy and cost reduction- Developing trust relationship with suppliers- Development of reporting and analytic models- Adopting CRM for department purposes (Technical specification preparation )- Responsible for Technical specification, User manuals, Defining Automatization Parameters, Software testing and working with Developers on new Automatization Software, and Mobile Application for Suppliers on spot- Conducting Market research and following trends in industry- Creating and scaling loyalty solutions for suppliers- Responsible for procurement budget planning and management- Responsible for KPI's (Service delivery, EBITDA, CAPEX)- Active communication with all departments

- Responsible for department which provides and organizes assistance operations- Defining daily/weekly priorities in department, communication and operative activities with clients and partners- Monitoring work of team leaders and dispatchers.- Following daily production (net incomes and costs, files quantity), cooperation with other departments- Advising and giving guidelines for ongoing operations for team leaders and dispatchers- Organizing and managing weekly meeting with employees- Responsible for hiring activities- Business process improvement and automatization- Responsible for Technical specification for software upgrades and development- Budget planning- Responsible for critical KPI-s and metrics- Adopting CRM for in house requirements- Created department development strategy

Controlling, fault fingering and correcting through individual Approach and training. Quality assessment and individual approach to each agent, based on several tests andparameters. Evaluation of logical reasoning, solution findings and operational capabilities of each dispatcher.Controlling and calculating wages for service providers.Invoicing for provided services.Monitoring ongoing cases, and taking control and decision making in complex or conflict situations.Schedule planning due to expected job dynamic.Proposing and creating solutions for improving operations, and service quality.

Receiving assistance requests from clients on the ground.Collecting and processing traffic information from National Authorities.Case organization, processing and closing cases.