Ivan Gamboa

Ivan Gamboa Email and Phone Number

Client Service Representative @ CyraCom Language Solutions
Houston, TX, US
Ivan Gamboa's Location
Greater Houston, United States
Ivan Gamboa's Contact Details

Ivan Gamboa personal email

n/a
About Ivan Gamboa

Certified bilingual professional with over eight years of academic and professional experience in retail, interpretation and customer services. In depth knowledge of client-focused operational workflows and business processes. Adept in effective multitasking within a fast-paced environment.

Ivan Gamboa's Current Company Details
CyraCom Language Solutions

Cyracom Language Solutions

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Client Service Representative
Houston, TX, US
Ivan Gamboa Work Experience Details
  • Cyracom Language Solutions
    Client Service Representative
    Cyracom Language Solutions
    Houston, Tx, Us
  • Cyracom Language Solutions
    Client Service Representative
    Cyracom Language Solutions Jul 2017 - Present
    Houston, Texas Area
    Providing effective client service for all external CyraCom International Clients. Demonstrated ability to develop on-going professional relationships with customersAble to clearly articulate, orally and in writing, business solutions for new and existing accounts Connecting clients quickly and efficiently to interpreters in over 200 languages, while resolving any underlying issues with the client's use of the automatic call-routing systems.Addressing client concerns professionally, while ensuring timely, effective and long term problem resolution. Providing timely and accurate information about Cyracom International products and services to current and prospective clients. Managing client Databases and departmental reports. Managing the process for client orders, service, and equipment accurately and efficiently. Partnering with Account Managers to exceed client's service expectations.Use spreadsheets and databases to record and track data including MS Office applications such as Outlook, Word and Excel.
  • Cyracom
    English To Spanish Interpreter
    Cyracom Jul 2016 - Present
    Houston, Texas
    Provides excellent customer service Native level proficiency in English and a second language Interprets between source and target language with accuracy, clarity, and transparency Follows all company policies, procedures, protocols, and business ethics codes Knowledge of dialect, slang and colloquialism. Translation Accuracy Performs other duties as assignedFacilitates communication between non-English speaking patients, healthcare providers, finance, insurance, utilities, emergency calls, human resources administration and Disney Co. Familiar with Physiology, Anatomy and common Medical Terms. As well as Banking, Business and Insurance process terminology. Willing to go the extra mile for my clients and those we serve.
  • The Event Staff
    Banquet Server
    The Event Staff Nov 2015 - Present
    Jw Marriott Hotel - Downtown, Galveston Convention Center, Moody Gardens Hotel
    JW. Marriott- New Years Eve.Galveston Convention Center- Mardi Gras Gala.Galveston Moody Gardens - Easter + Mother's Day.Prompt and courteous food service to customers. Ability to adapt to sudden circumstances within a banquet environment and still provide excellent dining experience to our guests.Ballroom Set-up, service and break down assigned functions in a safe, accident-free manner. Relates well to all kinds of people, inside and outside the organization; builds appropriate rapport; builds constructive and effective relationships; uses diplomacy and tact; can defuse even high-tension situations comfortably. Knowledge/SkillsCustomer service principles, food service function, and restaurant and kitchen operations.
  • Americorps Vista
    High School Educational Outreach Coordinator
    Americorps Vista Mar 2016 - May 2016
    University Of Houston Main Campus
    The Bonner Program in the Honors College at the University of Houston is developing existing programs in college transition for 11th graders (Strive for College) and SAT preparation for 10th graders (Lobo Prep). These programs offer college support for high performing but low-income students near the University. To date, these college student-run programs have resulted in substantially increased SAT scores. Through Strive for College, college students mentor high school juniors through the processes of applying for college, securing financial aid, and choosing best-fit schools. Lobo Prep aims to break the correlation between family income and SAT score, making merit-based aid available to more low-income, first-generation, and minority students. Member Duties : The new VISTA Outreach Coordinator will help assess the current programs, improve their methods and curricula, work with faculty experts to develop tutor-training guidelines, and provide leadership for the expansion of the programs to high schools in Houston’s Third Ward. These programs are currently staffed by approximately 30 Bonners—students who commit to contribute 5-10 service hours to the community each week for each of their four undergraduate years—and as many as 20 more will be added next year. The new Coordinator will work with the staff to prepare these students for more and better service as they grow.
  • Americorps
    College Access Coordinator
    Americorps Feb 2015 - Aug 2015
    Houston, Texas Area
    I have primary advice High School seniors. Through looking at their academic records, talking with their professors, principal and parents. Created profiles based on interviews and Briggs Bryes personality test; with other skills and interests tests. Based on my records I've matched those degrees and schools that offered those specializations with matching careers. MY own experiences as an Undergraduate and applying for Graduate school prepared me to have greater focus on meeting the GPA, hours, electives, intership,and portfolio requirements.Higher Education is like a Foreign Country. It's another culture, it has it's own language, it's own rhythm its own laws with it's own ocean. If the student fails to know this, to navigate he or she will be overwhelmed off course and drowned. This is where Academic Advisors come in, to guide them back on course. By working together to have their goals and vision come together in creativity.Members strengthen, expand, and increase the capabilities of anti-poverty organizations, programs, and communities by working on projects with staff and volunteers, rather than directly with people in need. Efforts are geared toward helping an organization grow its ability to address poverty over the long-term.Engaged in leadership, by providing College Access Support. Coordinate Bus Tranportation.Prepare students through counseling, assestments, Test prep, for enrollment into Higher Edu. * Data Entry* SALESFORCE* Client CALLS* Client Emails* Recruitment* Skill Assessment* College Campus Visit Chaperone * Client Relations
  • Aviation Port Services
    Passenger Service Agent
    Aviation Port Services Nov 2014 - Jul 2015
    Verify travel docs and Passports. Makes bilingual public announcements + Aircraft boarding.Coordinate lost & return luggage with damaged bag claims. Coordinate late and cancel flights.Unsupervised Arrival duties from Gate to baggage evening shift, Hotel Vouchers + Lost & Found. Preparations for lost Baggage delivery.Air ChinaTurkish Airlines - TROYA Global LogisticsViva Aerobus - Oral Security Global Logistics
  • Menzies Aviation
    Passenger Service Agent
    Menzies Aviation Mar 2014 - Nov 2014
    Air France/KLM Check-in for international travel. Perform Arrival duties from Gate to baggage Verify documentation for international and connecting flights. Working with the public and hundreds of people each day, may include up to 600 individuals with various levels of travel experiences. Abiility to interact and speak professionally and respectfully to individuals that may demand high expectations for service and have a variety of needs and personalities.Utilize AMADEUS Timatics, IATA & ICAO Verify ticket seat and travel reservations, ensure correct boarding passes at departure Gate. Escort First Class, Business Class and UMs from Gate to baggge to shuttle drivers at Arrivals or transit flight.LOST & FOUND baggage handling & recovery.Preparations for lost baggage delivery.Turkish Airlines Arrival's Agent.Air France/KLM - SABRE Logistics tracking system.
  • Catapult Learning
    High School Math Tutor
    Catapult Learning Feb 2014 - Apr 2014
    Houston, Texas Area
    Tutors mentor and motivate, building self-confidence that students need to fill skill gaps and master grade-level classroom objectives. Sessions are delivered between two and five days per week for carefully calibrated instructional delivery Student-to-tutor ratio can be 1:1, 2:1, or 3:1 to meet the specific needs of your learners Use a combination of your curriculum and our proven instructional strategies Tutors monitor ongoing performance and assess formatively Close collaboration between tutors and classroom teachers and staff ensures that everyone is reinforcing classroom skills and concepts
  • Armani Exchange
    Brand Ambassador
    Armani Exchange Nov 2013 - Jan 2014
    Houston, Texas Area
    Work as part of visual team to execute visual displays to support the iconic image of our store.Product Check to maintain sales floor neat, stocked, safe & ready to shop. Meet, greet & sales.Follow visual guidelines to provide an engaging new purchasing experience to every customer.
  • Ikan Corporation
    Supervisor
    Ikan Corporation Jul 2012 - Jul 2013
    Supervisor for IKAN Corps. Took orders from company website, in-house, visits and by phone. My orders were broadcast production equipment, they ran from monitors, teleprompters, camera support, production tools, batteries & chargers, light filters and light bulbs. Packaged and assembled all my orders with no supervision and assisted in the shipment of all domestic and international orders.Managers morning briefing. Quality Control of studio lights and inspection of IKAN products. Follow security & safety procedures. Clean up and cross-check duties. Int Rush hour delivery. Warehouse Team Support. Inventory, rotate new stock + time management."Delivering the features you need at the prices you want, ikan is an award-winning designer, manufacturer and distributor of video and film production support that provides media professionals with simplicity in design, affordability and unmatched value."
  • Bbo Professional Carpet Cleaners & Home Remodeling.
    Account Manager
    Bbo Professional Carpet Cleaners & Home Remodeling. Feb 2012 - May 2012
    Houston, Texas Area
    An account Manager for BBO Professional Carpet cleaners & Home Remodelling. Sold Carpet cleaning solutions to individuals within an assigned territory. Incorporated new ideas for marketing and B2B sales strategies. Developed rapport & aquaired new clients for paint and remodeling. Followed up outreach sales, maintained business relationships and customer satisfaction. Schedule new clients to our field agents. Exceeded sales goals. Self motivated marketing and sales lead, develop, negotiate, & maintain agreements with new clients. Coordinate with field service personnel as a team for timely service. Increase revenue by 20%.Engaged in follow up Outreach sales, to ensure ongoing customer relations and satisfaction.
  • Kipp Houston Public Schools
    Teacher Aid
    Kipp Houston Public Schools Oct 2010 - May 2011
    8440 West Park Drive 77063
    Supervised students for Saturday School. Reading skills assessment placingPlanned, and developed age appropriate activities for lesson plans in conjunction with the Lead Teacher to support children’s development. Supervised students for Saturday School.
  • Tuttis Cafe 2000
    Food Server
    Tuttis Cafe 2000 Aug 2002 - Nov 2002
    635 Collins Ave, Miami Beach, Fl 33139
    Waiter, table set up, bar back.

Ivan Gamboa Skills

Airports Airlines Customer Service Training Time Management Aviation Sales Flights Teamwork Team Leadership Hospitality Retail Iata Phone Etiquette Team Building Public Relations Event Planning Supervision Bilingual Visual Merchandising Fashion Aviation Security Security Identification Display Area Certified Airport Security International Shipping Loss Prevention Advertising Teaching English Sabre Marketing Strategy Community Outreach Brand Development Promotions Inventory Management Brand Awareness Mentoring Tutoring Spanish First Class Passenger Escort Um Passenger Escort Data Entry Salesforce.com Conflict Management Planning And Organization Business Communication And Rapport Building Leadership And Organizational Behavior Communication Team Player Skills

Ivan Gamboa Education Details

Frequently Asked Questions about Ivan Gamboa

What company does Ivan Gamboa work for?

Ivan Gamboa works for Cyracom Language Solutions

What is Ivan Gamboa's role at the current company?

Ivan Gamboa's current role is Client Service Representative.

What is Ivan Gamboa's email address?

Ivan Gamboa's email address is iv****@****pus.gov

What schools did Ivan Gamboa attend?

Ivan Gamboa attended University Of Houston, University Of Houston-Downtown, Miami International University Of Art And Design.

What are some of Ivan Gamboa's interests?

Ivan Gamboa has interest in Tourism, International Business, Mentorship, Communications, Health, Children, Export Logistics, Education, International Relations, Environment.

What skills is Ivan Gamboa known for?

Ivan Gamboa has skills like Airports, Airlines, Customer Service, Training, Time Management, Aviation, Sales, Flights, Teamwork, Team Leadership, Hospitality, Retail.

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