• Coordinate and continuously improve the services provided by the Call Center and Ecommerce Sales Operator to optimize and ensure maximum customer satisfaction.• Escalate learnings, best practices, attention points to the appropriate company department.• Oversea Call Center and Ecommerce Sales Operator efficiency with the goal to optimize and increase customer satisfaction and service quality.

• Supporting the team members with day-to-day product related questions • Responsible for the onboarding and nesting of new joiners • Proactively documenting new processes regarding the accounts • Assist in standard operating procedures together with the Team Manager • The point of contact of the team members • Handling escalations

I am involved in organizing and coordinating training for company employees in France. I communicate directly with employees, with their managers, with the human resources department and with all types of training institutions. I also process all training relateddocuments - contracts, invoices, feedback.Accomplishments:• To work independently on my own pace and at the same time to comply with the people I work directly with in Bulgaria and France• To organize long-term workflows and offer training with content relevant to the requirements of employees• Strong professional communication skills – written and oral• To be adaptable to internal and external factors – such as the inability to delivertraining and finding the perfect solution that is satisfactory for all parties involved

This position helped me to develop my hardware knowledge about computers and to efficiently use computer programs and applications. My main responsibilities are to provide technical support, advice, and assistance to consumers and businesses with technical, hardware, and software system problems. I generally deal directly with end users and must effectively communicate answers in a way they can understand. Accomplishments: • Working knowledge of computer hardware design, software applications, system maintenance tools.• Offering outstanding customer service and dedication to consistently improving personal performance • Strong professional communication skills as well as problem solving abilities • Educate people, answer questions, and troubleshoot any related problems about technology-based products and service

I started out as a versatile employee, I was promoted to an assistant manager. This work has helped me finance my education and gain insight into the world of work. Accomplishments: • Managing a team of 3-4 people. • To work in stressful conditions and still to keep my calm. • To be organized and pay attention to every detail. • Couching new employees.