+25 years of experience working in IT with proven success in managing multiple projects for customer service, revenue management, dataware house application, BPM, CRM, call center. Proven leadership capabilities in cutting IT maintenance costs, providing workable strategies, and building teams for maximum effectiveness.A take charge multi-task professional with ability to accomplish and exceed established goals.Skilled at negotiating difficult business agreements with privately owned and government organizations.A hands-on, results oriented individual with strong interpersonal and communication skills.Reliable achiever, I have designed, implemented, managed and improved IT strategic, involving multidisciplinary and multicultural teams. Among my managerial strengths, I have accomplished strategic business objectives within the allotted time, budget and quality by assigning appropriate roles according to each team member's skills. SkillsDefining and Implementing IT Strategies | Implementing Business Strategies | IT Operations | Implementing and Managing PMO | Managing International Projects | Improving IT Teams productivity | BCP and DRP implementation | Assess, empower, retain, and develop team members | Coach and Mentoring | System simplicity | IT Transformation | Negotiations | Project Management Methodologies | Project Planning | Project Budgeting | Team Management | Risk Management | Cost Management | Negotiation Skills | Problem-Solving Skills | Decision-Making Skills | Attention to Detail | Critical Thinking | Sense of Humor | Patience | Emotional Intelligence| Adaptability | Conflict Resolution | Lleadership.