Ivan Gong Email & Phone Number

Rochester Institute Of Technology, New York, United States

Manage the front desk by organizing paperwork for course registration, handling inventory management for equipment rentals, and processing payments through Fusion to ensure all operations run smoothly.

Spearheaded the implement of ServiceNow for incident management, improving resolution speed, and worked alongside the security team to reduce malware attacks by 50% through in-depth security testing.

New York, United States

Conducted detailed analyses of social media performance metrics, identifying trends, engagement patterns, and audience growth opportunities. Utilized HootSuite and SproutSocial's analytical tools to create regular reports that highlighted key insights and recommended actionable strategies for content optimization.

31 Chamber St New York, Ny 10007

Utilized a variety of diagnostic tools and methodologies to quickly identify and resolve complex network issues, software bugs, and hardware malfunctions. Employed logical troubleshooting steps, such as isolation techniques and root cause analysis, to efficiently address and fix problems, minimizing impact on employee users.

122 Henry St, New York, Ny 10002

Leveraged Tableau to create detailed, interactive dashboards that visualized sales trends, customer demographics, and operational efficiencies. These dashboards served as crucial tools for stakeholders, offering insights that informed strategic decisions and highlighted areas for growth and improvement.