Ivan Gorbatenko Email & Phone Number

• Troubleshooted network, software, and hardware issues to ensure all systems and workstations operate optimally. • Configured and managed PCs, laptops, phones, printers, and other devices for students and faculty members. • Diagnosed and resolved a range of software and connectivity issues while delivering technical training to customers. • Exercised problem-solving skills to quickly resolve IT issues and achieve actionable results.

St Cloud, Minnesota, United States

• Displayed time-management and organizational skills through facilitation of orientation events for incoming students.• Collaborated with new team members and motivated them to work together to accomplish common goals.• Developed public speaking skills by performing several presentations for freshmen and transfer college students.• Demonstrated leadership skills through educating groups of students on current processes and answering questions.

• Successfully protected the company from several phishing attacks. • Administered cloud-based applications such as NetSuite, HubSpot, Shopify, and GoDaddy on a daily basis. • Monitored all software licensing, such as Microsoft Office365 and Adobe, and managed all accounts in Microsoft Azure and Adobe Admin Console.• Resolved all hardware, software, and networking issues to support the staff.