Ivan Gorbatenko Email & Phone Number

• Troubleshooted network, software, and hardware issues to ensure all systems and workstations operate optimally.
• Configured and managed PCs, laptops, phones, printers, and other devices for students and faculty members.
• Diagnosed and resolved a range of software and connectivity issues while delivering technical training to customers.
• Exercised problem-solving skills to quickly resolve IT issues and achieve actionable results.

St Cloud, Minnesota, United States

• Displayed time-management and organizational skills through facilitation of orientation events for incoming students.
• Collaborated with new team members and motivated them to work together to accomplish common goals.
• Developed public speaking skills by performing several presentations for freshmen and transfer college students.
• Demonstrated leadership skills through educating groups of students on current processes and answering questions.

• Successfully protected the company from several phishing attacks.
• Administered cloud-based applications such as NetSuite, HubSpot, Shopify, and GoDaddy on a daily basis.
• Monitored all software licensing, such as Microsoft Office365 and Adobe, and managed all accounts in Microsoft Azure and Adobe Admin Console.
• Resolved all hardware, software, and networking issues to support the staff.