Ivan Govender Email & Phone Number

Johannesburg, Gp, Za

Reason for Leaving; Currently employed Brief Description of DutiesManagement of all Capitec Branches in the Kempton Park and Isando areas.Staff recruitment, development, retention and management of discipline (including dismissals)Formulating quarterly strategies and action plans, to ensure that the branches achieve the company short term strategies, and achieve goals.Creating, monitoring and managing the achieving stretch targets per branch – sales management.Identifying high potential staff, and then mentoring them in conjunction with the regional development plans and succession plans.Driving business objectives Monthly reporting to senior managementAnalysis of trends and competitorsMonthly performance analysis and RCAManagement of the profitability of the regionDrive growth and acquisitionManagement of the service levels and customer relationsManagement of staff – performance management, disciplineIdentifying new sites for further distribution of the brandLeasing with the various internal departments to achieve goalsCollaborate with sales and marketing teamsRelationship building – internal and externalRisk management – bad debt; fraud (internal and internal)Creating business plans annually in line with the business strategy and visionCompilation and Implementation of Annual Business PlansMonitoring branch performances against company expectationsEnsuring that there is continuous improvement at branch levelMonthly internal audits on delivery on expectation, and quality, and process complianceTraining and development of staff. Alignment in changes of processes etc throughout the regionDriving excellence and high performance in all aspects of the business; Reason for Leaving

New Opportunity Brief Description of DutiesManagement of all Nashua Mobile company owned retail stores and their staff, in the Gauteng area. Ensure that the stores meet their various sales targets (new connections, upgrades, accessory, and cash). Management and motivation of the store managers ensuring that they adhere to all Nashua Mobile policies and procedures. Discipline staff that does not adhere to the HR policies and procedures.To ensure that the stores are profitable and reduce cost where possible. Analyse profitability report and address any areas of concern. To resolve all escalations that may come through from clients, managers, Hello Peter, MD’s helpdesk or directors. Assess all training requirements for the staff, then ensure that plans have been put in place to up-skill staff and meet all training needs.To ensure that the financial loses to the company due to stock loses, shrinkage and finance (banking) is minimised.Develop new policies and procedures for the retail division, so that the risk to Nashua Mobile is reduced.To streamline existing procedures, so that the retail division can operate as efficiently as possible. Provide the Divisional GM and directors with statistics regarding the performance of the Retail Channel. Develop new strategies for the Retail Channel, which is in line with the company’s vision and mission. Pre-approve and submit all Retail Channel invoices for final sign off.Maintain the relationship with the various suppliers, networks, manufactures and company departments by means of regular meetings, to address and resolve any arising issues. Create new marketing strategies to increase channel sales. Assist the pricing department with development of innovative deals for the broadsheet. Submit all required monthly reports to the Divisional GM.Acted as Franchise Channel Manager for three months between April – June 2011, while the company looked for a replacement.

Promoted Brief Description of DutiesManagement and motivation of all store staff.Manage day to day store operations.Ensure that the levels of client service set by the company are maintained. Discipline staff when required as per the Nashua Mobile HR policies and procedures.To make sure that the store reaches the sales targets and the each staff member make their individual sales targets.Make sure that all equipment in the store is working so that the store can function adequately in its daily functions. Report any faulty equipment to the relevant department so that it can be fixed.Monitor all money taken from cash sales to ensure that it is banked daily.Sign off all overtime for staff that has worked additional hours in the store.Create monthly work rosters, as well as daily lunch rosters for staff to follow.Resolve all client escalations.Submit all monthly reports to senior management.

Retrenched-company down sizing Brief Description of DutiesProcurement of stock as per sales requirements.Ensure that stock is purchased at the lowest possible price.Hold meetings with the various supplies to ensure that prices can be negotiated.Stock control.Updating of stock control system and ensure minimal shrinkage.Creating purchase orders as well generating GRV’s.Ensure that quality is not compromised when procurement is done from outside sources.Supervise all drivers and deliveries.Plan drivers trip sheets.Dealing with queries and customer satisfaction.Supply director with weekly stock movement reports.

Pmd, Business/Managerial Economics

Programme for Management Development (PMD)

Business Management, Management , Self Management, Human Resource It, Accounting &Business Communication

Project Management

Diploma, Mechanical Engineering; Incomplete

Activities and Societies: Kwa Zulu Computer College Advanced Microsoft Office, MS Word, MS Excel, PowerPoint, Internet, Email.