Before the group arrive i'm being in touch with a group leader to discuss in advance preferences for cuisine,alcohol and entertainment to make a proper supply.Meeting guests at the airport, transfer to the yacht.Conducting a safety briefing on board for the newly arrived group of guests.Drawing up a cruise program by day, in particular for everyday during the stay. Interaction with resorts on the issue of a private dinner for VIP guests.Sale of additional entertainment on board including jet ski, diving, fishing and any other on request.Accounting and maintenance of food, alcohol, household goods. Keeping financial records during the cruise.Settlement of complaints and grievances. Interacting with all the crew members of a boat including Kitchen and Captain

Reception and accommodation of guests at night.Providing guests with information services.Checking the activities of the reception and accommodation department for the day.Closing the financial day in the room management program.Night audit of the hotel.Preparation of statistical data and reports.Checking primary documentation.Compliance with strict confidentiality of data and responsibility for the information security of the hotel.

• Assisted guests with standard services and answered any general questions• Ensured that all wake-up calls were handled on time and appropriately.• Posted charges of room, food and beverage, and phone, and calculated guest bills using the online system• Represented the Hotel regarding guest complaints and situations that require instant action• Collected payment following all cash handling rules• Arranged Housekeeping Reports• Ensured the desk was always attended