With a Bachelor of Arts in American Studies from Dickinson College and a diverse background in administrative and operational roles, I bring a blend of management expertise and community engagement to every role I undertake. Currently serving as an Intake Specialist Manager at Romano Stancroff PC in El Segundo, CA, I excel in organizing departmental functions, ensuring precise documentation, and communicating consumer rights. My role involves interacting with clients, managing case data, and leading recruitment strategies to connect with the Spanish-speaking community.My previous experience as a Dispatch Supervisor at Vozzcom Inc. honed my skills in liaising between field technicians and customers, monitoring work orders, and ensuring seamless operations. I have also demonstrated leadership in various capacities, including founding the Gentlemen Quality Club at my alma mater to support minority males and establishing the Animo Inglewood College Champions scholarship to aid students pursuing higher education.My volunteer work with the Dickinson Admissions Volunteer Society and YMCA-South Bay-Torrance has further developed my skills in community outreach, fundraising, and student engagement. These experiences reflect my commitment to both professional excellence and giving back to the community.Passionate about creating positive change and fostering growth, I am always eager to connect with professionals and organizations that share my values and goals. Looking forward to being able to collaborate and finding new ways to make an impact!
Romano Stancroff Pc
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Intake ManagerRomano Stancroff Pc Jul 2015 - PresentEl Segundo, CaClient Inquiries Management: Proactively monitor and address potential new client inquiries across multiple channels, including email, internet, phone, and referrals.Client Relationship Building: Promptly reach out to potential clients to establish and nurture relationships, ensuring a responsive and personalized experience.Follow-Up and Tracking: Consistently follow up on pending inquiries and update logs and reporting systems to accurately reflect the status of each potential new client.Client Interviews and Scheduling: Conduct initial interviews with potential clients, schedule appointments, and manage the logistical aspects of the consultation process.Documentation and Consultation Support: Take detailed notes during attorney-client initial consultations, collaborate with attorneys to facilitate the completion of the consultation process, and assist with administrative tasks related to new case openings.Administrative Support: Provide comprehensive support to attorneys by writing emails, transcribing notes, researching legal documents, and handling faxing and copying tasks.Operational Coordination: Schedule vehicle inspections, manage administrative aspects of case management, and negotiate settlements as needed to ensure efficient case resolution.
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Dispatch SupervisorVozzcom Inc. 2013 - 2014Led a Team of Dispatchers: Supervised and managed a team of 10 dispatchers, ensuring effective communication and coordination between field technicians and customers.Optimized Scheduling: Efficiently managed and scheduled over 100 appointments per week for the pickup of cable, internet, and phone equipment, ensuring timely service and customer satisfaction.Client and Executive Collaboration: Worked directly with Spectrum executives to address customer needs across the Southern Region of Los Angeles and supported expansion efforts into the Desert Cities.Multi-Regional Operations: Coordinated services for Comcast in the Bay Area and the Midwest (Minnesota), demonstrating versatility in handling operations across diverse geographic locations.Enhanced Operational Efficiency: Implemented strategies to streamline dispatch workflows and improve response times, contributing to overall operational efficiency and customer service excellence.While working as the Dispatch Supervisor, I was in charge of 10 dispatchers who would field phone calls from both field technicians and customers. I would managed and schedule over 100 appointments a week to pick-up cable, internet and phone equipment.
Ivan Gutierrez Skills
Ivan Gutierrez Education Details
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American Studies
Frequently Asked Questions about Ivan Gutierrez
What company does Ivan Gutierrez work for?
Ivan Gutierrez works for Romano Stancroff Pc
What is Ivan Gutierrez's role at the current company?
Ivan Gutierrez's current role is Intake and Case Manager.
What schools did Ivan Gutierrez attend?
Ivan Gutierrez attended Dickinson College.
What are some of Ivan Gutierrez's interests?
Ivan Gutierrez has interest in Education, Children.
What skills is Ivan Gutierrez known for?
Ivan Gutierrez has skills like Fundraising, Leadership, Event Planning, Public Speaking, Academic Tutoring, Microsoft Word, Microsoft Excel, Data Entry, Social Media, Customer Service, Research, Retail.
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Ivan Gutierrez
United States -
Ivan Gutierrez
New York City Metropolitan Area -
Ivan Gutierrez
Flower Mound, Tx3gmail.com, heinekenusa.com, psrbrands.com2 +191425XXXXX
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