Ivan Gutschy Email & Phone Number

Zagreb

What started as a webmaster role turned out to be quite diverse. From simple web administration of content and generation of graphic media to business analysis, problem-solving, incident management, and monitoring of production service. So at this moment, I am working in several roles:- Head of Service desk team- Service Desk manager- Incident and Problem managerI have collaborated and served as a liaison between the business side of the organisation (sales, marketing, management, customer service..) and the technical side of development (developers, IT department, infrastructure..) and improved my experience in:- project management- backlog management- story writing (epics, stories, tasks..)- GDPR- IT securityI also needed to familiarize or master a lot of tools that were used either by me, my team or others in the organisation since we administered most of them. Some of those tools and 3rd party apps are:- Jira Service Desk, Software, Confluence - Trello- Slack- New Relic- Google Analytics- Facebook Business- Facebook developers- Apple developers or Itunes connect- Google Developers- Google API - Microsoft Teams- Appfigures- Microsoft Sharepoint

Zagreb

System monitoring (Google Analytics, New Relic)Testing new features and bug repairsUpgrading process and documentationReporting bugs and new featuresCoordination between departments and developersContent administrationTechnical support for internal departments and clients with importSupport in graphical design and prepressNewsletter creation (HTML, Atomic mail sender)Analyses of current processes and suggestions for improvementsHead of smaller IT projects for financingTeam collaboration through: Slack, Trello, YouTrack, GDrive

Zagreb, Croatia

Oktarin was started as a sequel to my work in Narnia studio. I have had around 50 clients for web hosting whose sites I managed and was a "one-man-band" for all of the work that was needed:- Sales of services towards clients- Billing and accounting- PHP and MySQL development- Website design- Website development from "code" - Graphic design and prepress for printing materialWorking in the entrepreneurial world I have upgraded my experience in:- Project management- Product specifications- Stakeholder Management- Technical and functional documentation

Croatia

Work started in Profil-Mozaik bookstore that was later rebranded to Algoritam-Profil-Mozaik bookstore. This was the largest chain of bookstores in Croatia (around 23 bookstores) and my job was management of their webshop. Main work included:- management of new items and categories- management of categories and content (news, static content etc)- planning campaigns and marketing for new products- creating campaigns for branding and sales. - AdWords management- newsletters: creation and management- creating POS materials (banners, posters...)- coordinating with customer support and technical support- developing custom PHP/MySQL scripts for automation process- analyses of sales and campaigns- monthly KPI reports forAt the end, I was actively involved in the redesign and new webshop development, and took over project management of the new webshop.Working here I have upgraded my skills in:- backlog management- communications with stakeholders- project management- product planning- writing user stories and specifications- project documentation

Zagreb, Croatia

Amalgam was a startup in board game development. My work was as a technical manager for production that required me to:- negotiate with print productions- plan production of the game- coordinate with others in game development- prepare design and prepress materials- plan shipping and delivery for the games- analyse printing factories and suppliers from all over the world

Croatia

My first step in self-employment was with an "I can do it" attitude while at the time had a lot to learn. And my learning curve was exponential. I started with the idea that I will deal with sales and graphic design, and a friend would take over website development. At that time my knowledge of internet things like "domain" or "hosting" was very small. In the end, I ended up doing mostly web development from html/css to PHP/MySQL and web designing for various clients both domestically and abroad.I have also acquired 1 Dedicated Linux server for hosting our clients and was managing it for about 2 years.Skills and knowledge that I learned during that time:- Sales of service- Graphic design- Website development- Writing product specifications- Server management over CLI, configuring apache, firewall (iptables) and have learned enough to know that I don't want to do it again - this alone can be a full-time job for one person.

Master Of Science In Graphic Technology, Graphic Technology

I have enrolled because of my great interest in graphic design and technology as well. Faculty was old-fashioned regarding subjects so we.

Education record

Education record

Activities and Societies: School magazine "Cener"In high school I started working on the school magazine. A friend showed me the basics.