Ivan Guzman Email & Phone Number

United States

- Provide exceptional customer service at a bustling corporate gym by managing Front Desk activities.- Efficiently handle member check-in and check-out processes, demonstrating a commitment to ensuring a positive member experience.- Utilize corporate databases to address customer inquiries promptly and accurately.- Responsible for managing and prioritizing phone inquiries, delivering a high level of responsiveness.- Proactively contribute to achievement of overall quarterly membership numbers for the facility- Surveying facility and writing reports regarding security and customer concerns.- Upholding and complying company regulations regarding security of database systems

Baltimore, Maryland, United States

- Drafted precise and comprehensive legal documentation, redacted videos to exclude Personally Identifiable Information (PII), and analyzed crucial evidence in support of homicide cases.- Conducted in-depth legal research for prosecutors involved in murder trials, providing valuable insights into case strategy and legal precedents. - Skillfully handled and organized sensitive information that was not accessible to the public, demonstrating a commitment to maintaining confidentiality and security.

Columbia, Maryland, United States

- Acquired foundational knowledge in Project Management, gaining insights into the intricacies of overseeing and leading large-scale government projects- Played a key role in budget management by forecasting and data logging actual hours of employees, contributing to informed decision-making- Applied advanced Excel skills, utilizing formulas to update and create comprehensive spreadsheets for efficient data analysis- Successfully enhanced the functionality and accessibility of a large Master Excel Sheet containing over +250 programs, utilized by Contracts Department for streamlined operations