Ivan Harbar Email & Phone Number

Ukraine

Remote

• Managing the account of 20+ people
• Stakeholders Management
• build the project’s roadmap & evaluate new features
• come up with ideas for new helpful features
• write detailed PRDs for the Dev team
• set tasks for a design team

Львов, Львовская Область, Украина

• Discovery and pre-sale part of projects
• Discovery phase (design sprint)
• Plan, coordinate, and bring projects to a successful completion
• Control scope of tasks, budget
• Perform risk control
• Write and maintain project documentation

Remote

• Managing mixed project teams that are cross-department and most of the time are combined with remote and local team members as well (Scrum + Kanban)
• Managing multi-location/cross-country teams
• Strong budget management skills (fixed price + change requests)
• Financial performance: revenue, profitability
• Сreating and maintaining project documentation (Miro / Confluence)
• Creating development plans, financial docs for a current project

Lviv Region, Ukraine

• Management several projects simultaneously (T&M)
• ​Management 10+ developers, QAs, Project managers (Scrum + Kanban)
• ​Collection and analysis of requirements
• Planning of project objectives and content
• Development of conceptual solutions
• Formalization of vision of the project

Lviv Region, Ukraine

• 2nd level support (B2B)
• Technical video investigation (transcoding/stream/live-event/API)
• Escalation to the next levels (DEV dep/Jira/3-rd level/Core team)

Lviv Region, Ukraine

Kiev, Bangkok, Alicante

• Creating monitoring systems/triggers (Monit/Zabbix/Kibana)
• Creating cluster systems in a network (Redis/MySQL)
• Communication with clients of Spanish and foreign operators (Linux/Alaris Lab)
• QA of the distribution system (CRM)
• Collaboration with dev department about features/bugs (Jira)
• Fault reporting, troubleshooting (MySQL/Mongo DB/CGRates/RabbitMQ)

Киев

• Building a NOC department. Implementation of monitoring systems/triggers/traffic monitoring/fault reports (Zabbix/Telegram/OTRS)
• Technical support team management
• Onboarding for new employees (team training/knowledge management)

Kyiv

• B2B sales (mutual business cooperation with VoIP)
• Lead-generation (Linkedin/CRM)

Kyiv, Ukraine

• Managing team of 4 technical support engineers
• Control and analysis QOS
• Improvement of a business process (FAQs, scripts, procedures)

Kyiv, Ukraine

• Configuration and support A2P SMS platform (Alaris)
• 2nd level technical support (routing table/traffic quality)
• Automatization testing (bash/Python)
• Set-up, testing, improvement of call scripts
• Monitoring and control of the working capacity (SMPP/HTTP)

Kyiv

• Configuration and support A2P SMS platform (Openmind)
• 2nd level support

Kyiv, Ukraine

• Monitoring and control of the working capacity of network equipment (Openmind)
• 1st level technical support (SMPP, SMTP, HTTP(S)/XML, FTP, CPI, SS7)
• Escalation of issues to higher levels of support
• Creating new monitoring in Zabbix (data items, graphics, etc.)

Kyiv, Ukraine

• Monitoring and control of the working capacity of network equipment (Openmind)
• 1st level technical support (SMPP, SMTP, HTTP(S)/XML, FTP, CPI, SS7)
• Escalation of issues to higher levels of support
• Creating new monitoring in Zabbix (data items, graphics, etc.)
• Monitoring and support SMPP and SS7 connections; SMS, IN, MMS, SMS2Voice services.

Master'S Degree, Telecommunications Engineering

Bachelor Of Telecommunications, Telecommunications Engineering

Activities and Societies: Play basketball in a student team