Ivan Hedera Email & Phone Number

Bratislava, Slovakia

- Monitoring and Evaluating Client Journeys: - assess the effectiveness of client journeys and communication channels- Creating and Evaluating New Client Journeys: - design and assess innovative client journeys to enhance customer experience- Portfolio Management: - oversee and manage diverse client portfolios- Staying Updated on CRM Trends: - continuously research and integrate new CRM trends and best practices.- Workshop Participation: - engage in various workshops to develop CRM strategies.

Bratislava, Slovakia

- Perform the evaluation of KPI for SME and LA sales channel- Complete a complex data analyses for B2B sales channel- Prepare documents for the monthly remuneration and calculate variable wages for SME channel- Design criteria and regular reporting of incentive activities for B2B sales channel- Development of the processes cooperation and suggestion of the new proposal- Prepare and analyze business cases for B2B sales chanels (marketing activities, sales activities)- Participation on company strategy projects (Beyond, Transformation program, Elevate X program)- Margin and financial analyses of B2B products in cooperation with financial dpt. (controlling)- Analyze the development of the customer base and the development of churn in individual sales channels- Provide the data of sales trends and develop KPI for SME channel to Marketing team- Analyze the sales data for B2B sales channel (mostly for SME)- Prepare and define the data sources and data structures- Prepare ad hoc data analyses (mostly for marketing department)- Coordinate the calculation process and document monthly salaries of sales representatives in cooperation with the finance department- Manage the communication and cooperation with vendors on events, marketing, incentive activities and products negotiation- Negotiate external trainings for SME sales representatives

Bratislava, Bratislava Region, Slovak Republic

- Organizing project resource management (staffing, tools, housing)- Preparing financial reports for clients and contributed to workplan project management (time actualsupdate)- Performing data analysis and reporting documents for invoice processing- Supervising 6 projects (workplan, budget, financial reporting, plannig, forecasting) for the top EUcorporations- The main point of contact for international private or public companies (Volkswagen, Lanxess, Enel,ECB, Siemens, Philip Morris) in Germany and Italy- PMO (project management officer) lead for PCS project- Processing excel custom timesheet and administrating risks and issues

Bratislava

- Collaborated daily with underwiters, finance and cost experts within Swiss Re entities across Europeand Middle East on financial analysis, risks and setting up new insurance contracts- Prepared financial calculations of insurance policies for underwriters and monitor non-life risks- Reviewed, checked and gather insurance and legal documentation and ensure accuracy andcompleteness in internal systems- Prioritized workload to meet legally binding deadlines- Annual analysis of insurance contracts- Heat mapped of risk areas

Bratislava

- Executed outgoing payments to clients based on claims- Executed incoming claim payments- Handled IPT (insured premium taxes)- Processed the technical verification of client accounts based on the insurance treaty agreement- Financial settlement with clients according to treaty terms and agreements

Bratislava, Bratislava Region, Slovak Republic

- Performed month-end clossing process of balance sheet accounts- Collaborated with auditors and accounting team- Executed accounts payable invoices for cross-border legal entities globally- Perfomed analysis and monitored market risk

Bratislava, Bratislava Region, Slovak Republic

Master'S Degree, Faculty Of Commerce - Management Of International Trade

I pursued a master's degree in Management of International Trade, focusing on various subjects such as Foreign trade politics, Economic.

Bachelor'S Degree, Faculty Of Commerce - Business Activities In Trade

During my bachelor studies in Business activities in trade, I delved into key subjects like Marketing, Strategic marketing, Market.