Ivan Herasymenko

Ivan Herasymenko Email and Phone Number

Data analytics, Trust and safety, Content localization, Customer support, Project management @ Vaco
brentwood, tennessee, united states
Ivan Herasymenko's Location
San Jose, California, United States, United States
About Ivan Herasymenko

Ivan Herasymenko is a Data analytics, Trust and safety, Content localization, Customer support, Project management at Vaco. He is proficient in English.

Ivan Herasymenko's Current Company Details
Vaco

Vaco

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Data analytics, Trust and safety, Content localization, Customer support, Project management
brentwood, tennessee, united states
Website:
vaco.com
Employees:
2951
Ivan Herasymenko Work Experience Details
  • Vaco
    Content Analyst Youtube Ads/Google Via Vaco
    Vaco Sep 2023 - Present
    California, United States
    - Conduct thorough video and display advertisement reviews, ensuring compliance with Google policies- Enforce Google policies to maintain a high standard of Ads Quality- Implement quality control measures to optimize the overall advertising experience- Evaluate Ads performance metrics to drive continuous improvement- Handle the disapproval process for non-compliant advertisements- Provide constructive feedback and facilitate effective communication within the team- Maintain comprehensive documentation for auditing and reporting purposes- Serve in an advisory capacity, leveraging expertise to guide decision-making processes- Demonstrate versatility and adaptability in proactively engaging with diverse workflow processes
  • Vaco
    Trust & Safety Specialist Tiktok Via Vaco
    Vaco Jul 2023 - Aug 2023
    San Ramon, California, United States
    - Monitoring & Review: Actively reviewed a high volume of user-generated content, to ensure adherence to community guidelines and platform policies.- Violation Identification: Detected and flagged inappropriate, harmful, or prohibited content, including graphic violence, explicit material, hate speech, child pornography, and suicide-related content.
  • Rabota.Ua
    Product Manager
    Rabota.Ua Oct 2018 - Jun 2023
    - Successful team management of 10+ employees team (cross-functional work with UI/UX design/Eng/Marketing/Sales departments)- Full ownership of platform SDLC (new features implementation, curation of sprints) - Deployed product development roadmaps and scalability matrix (A/B tests etc)- Implemented process improvement workflow- Implemented and managed product metrics, KPIs and mitigated product risks- Participated in recurrent business reports (WBR/MBR/QBR)- Performed competitors analysis and market trends- CSAT (users feedback loop, satisfaction surveys)- Team coaching, training, onboarding education
  • Rabota.Ua
    Technical Support Manager
    Rabota.Ua Mar 2014 - Sep 2018
    Kiev Region, Ukraine
    - Supervised 10+ HC customer support team (Help Desk)- Managed Users / Partners onboarding to the platform- Delivered team reporting metrics and KPIs- Created workflow / tech documentation, supported team knowledge hub - Collaborated with engineering team (new features, platform functionality, bugs)- Deployed workflow improvements initiatives- Created and implemented new platform processes and features (OKRs)- Product testing and QA audits
  • Rabota.Ua
    User Tech Support Specialist
    Rabota.Ua Oct 2012 - Feb 2014
    - Above the target daily individual productivity input: JIRA tickets, calls, resolved issues- Tech issues troubleshooting and resolution- Escalated bugs/tech issues to engineering team, addressed internal stakeholders’ requests- Supported new features launch- Educated Users on platform rules, technologies and best practices - Performed CSAT analysis
  • Citi
    Customer Support Assistant
    Citi Aug 2011 - May 2012
    Ukraine
    - Assistance with financial audits- Client relationships management - Client Database, documentation electronic archive work - Monthly financial reports

Ivan Herasymenko Education Details

Frequently Asked Questions about Ivan Herasymenko

What company does Ivan Herasymenko work for?

Ivan Herasymenko works for Vaco

What is Ivan Herasymenko's role at the current company?

Ivan Herasymenko's current role is Data analytics, Trust and safety, Content localization, Customer support, Project management.

What schools did Ivan Herasymenko attend?

Ivan Herasymenko attended European University.

Who are Ivan Herasymenko's colleagues?

Ivan Herasymenko's colleagues are Margherita C. Stabile, Jéssica Lauren Steffen, Maryfrances Di Maggio, Olha Koval, Prince Sharma, Raj Maji, Vishal Rathod.

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