Ivan Herrera Email & Phone Number

• Performed functional, e2e and regression testing of ECO Manage & ECO Assist(web application used by Customer Service representatives(CSRs) at major service providers(ATT, Frontier, Telmex, ByTel,SaskTel)• Open and tracked defects in Jira and worked with development to resolve software issues• Identified and performed root/cause analysis on software issues and worked with development to resolution• Designed test cases(smoke, sanity, acceptance, functional, regression)to support testing efforts• Executed automated Test Scripts through(Robot Framework)to run regression tests• Created Playbooks based off personal detailed notes and uploaded to sharepoint so that other QA Team members or new hires would have a baseline of ‘How To’ knowledge• Wrote Manual test cases for Agile-Scrum Sprint Team User Stories• Used RG Gateway simulators for running testcases• Identified existing test suite gaps and created Test Cases to provide greater coverage for all initiatives assigned.• Used SOAP UI for back-end API testing• Used Jira for preparing the Test Plans, Test Reports and Defect Reports • Executed SOAP based web services API testing• Set up Web Services project using WSDL in Soap UI

Lead Test Engineer of a team of three testers to validate migration of Comcast in-market STBS to a representative TWC SDV(Switched Digital Video) head-end environment• The managed service testing scope included the validation of TWC remote controls against Comcast Cobra code and TWC iGuide code• Aided lab operations person in simple video environment lab set up tasks, such as, initializing and allocating set tops to work stations, and entering STB information into a DACQA Test Engineer for the Frontier Mediaroom IPTV service migration and delivery validation project ensuring the regional cable services were successfully transferred from ATT U-verse to Frontier for Connecticut DMA• QA the In-Home Customer Experience and Customer Premise Equipment for successful migration to Mediaroom system• Responsibilities included Test Development from business requirements documents, Test Execution of client applications/features on target devices (set top boxes, PC and Mac, iOS, Android). Test Execution of Over-The-Top applications on target devices (PC, Mac, iOS, and Android). Report, assess, and resolve customer lab defects using the JIRA bug reporting system• Set up Residential Gateway devices in lab by connecting to WAN LAN switches via coaxial cable, ONT/WAN Broadband, or DSL and then configuring to point to the correct major service provider’s ACS, as well as installing the correct firmware

Horsham Pa

• Motorola Service Delivery Platform (SDP) targeted at ATT U-verse solution• Delivering solutions and a positive customer experience to both technical and non technical end users via phone and email• Taking ownership of technical issues, resolving directly where possible, and engaging the development team when necessary for more in depth issues• Monitoring the status of defects and follow up with development to inquire on ETA of solution, and communicate if key metrics were going to be missed• Document customer issues, log resolutions, and record outcomes of customer communications.• Working directly with other groups for triage monitoring setup and small technical tasks• Review, maintain and enhance the issue tracking system• Participate in software development process via documentation and usability reviews• Built a support knowledge base to facilitate the faster resolution of issues• Took the initiative and created a report to track resolution times to ensure we were meeting key metrics and provide report to management• Performing software installations in Motorola QA environments as needed or when development could not due to workload

Horsham Pa

• Motorola Service Delivery Platform (SDP) targeted at ATT U-verse solution• Delivering solutions and a positive customer experience to both technical and non technical end users via phone and email• Taking ownership of technical issues, resolving directly where possible, and engaging the development team when necessary for more in depth issues• Monitoring the status of defects and follow up with development to inquire on ETA of solution, and communicate if key metrics were going to be missed• Document customer issues, log resolutions, and record outcomes of customer communications.• Working directly with other groups for triage monitoring setup and small technical tasks• Review, maintain and enhance the issue tracking system• Participate in software development process via documentation and usability reviews• Built a support knowledge base to facilitate the faster resolution of issues• Took the initiative and created a report to track resolution times to ensure we were meeting key metrics and provide report to management• Performing software installations in Motorola QA environments as needed or when development could not due to workload

South Plainfield, Nj

• Motorola Service Delivery Platform (SDP) targeted at ATT U-verse solution• Delivering solutions and a positive customer experience to both technical and non technical end users via phone and email• Taking ownership of technical issues, resolving directly where possible, and engaging the development team when necessary for more in depth issues• Monitoring the status of defects and follow up with development to inquire on ETA of solution, and communicate if key metrics were going to be missed• Document customer issues, log resolutions, and record outcomes of customer communications.• Working directly with other groups for triage monitoring setup and small technical tasks• Review, maintain and enhance the issue tracking system• Participate in software development process via documentation and usability reviews• Built a support knowledge base to facilitate the faster resolution of issues• Took the initiative and created a report to track resolution times to ensure we were meeting key metrics and provide report to management• Performing software installations in Motorola QA environments as needed or when development could not due to workload

Somerset, Nj

• Analyzed business and functional requirements to create test cases • Run test cases as well as point out discrepancies between requirements and implemented product.• Created xml requests using soap services to send to web logic server and validating response messages • Reviewed and verified test results, identifying and reporting issues to management and development• Customer Support of at&t’s test and production environments for CCE application• Defect Tracking and Root/Cause analysis in Leapstone QA environments and at&t environments. • Deployed new builds and patches to at&t• Performed software installations to Leapstone QA test environments

Certificate - Software Development Framework Fundamentals

Certificate – Certified Tester, Foundation Level (Ctfl)

Associate Degree, Mechanical Engineering

Diploma In Programming

Education record