Ivan I B Waltrick Email and Phone Number

I have extensive experience implementing and designing solutions for SAP CX Cloud projects, providing the best customer experience environment, helping our clients reach, impact and positively engage their customers, and helping them overcome challenges in the competitive market.I currently work directly in team management and customer relations, to deliver the best experience and service quality possible, while saving costs and satisfying the team and the customer. I have worked directly for over 9 years in the development and extension of new features, as well as integrations with different partners from different branches and segments, having worked on projects in the B2C, B2B, Assisted Sales and Marketplaces (IN and OUT) segments, in addition to integrations with other CX tools such as Marketing Cloud or Emarsys, Sales and Services, Customer Data Cloud, Customer Data Profile and SAP Integration Suite.I have experience and ease in the consultative environment, such as requirements gathering and architectural solution proposals for over 4 years. I also have proficiency in leadership and technical management of project teams,d good communication skills, and experience in pre-sales and defending technical solutions customized according to the client's needs.