1. Development and preparation of test case scenarios2. Writing and executing test cases3. Testing software functionalities4. Bug detection, 5. Raising defects 6. Re-testing defects and regression testing7. Suggestion of functional improvements

1. Development and preparation of test case scenarios2. Writing and executing test cases3. Testing software functionalities4. Bug detection, a suggestion of functional improvements5. Raising defects 6. Re-testing defects and regression testing

1. Providing support and solution to customers for issues related to technical performance of systems, network and applications.2. Cooperating with the Network and IT department on the resolution of issues.3. Escalating and following incidents through the Ticketing system.4. Compiling reports and statistics as instructed by the department head or team leader.

1. Development and preparation of test case scenarios2. Writing and executing test cases3. Testing software functionalities4. Bug detection, a suggestion of functional improvements5. Raising defects6. Re-testing defects and regression testing.

1. Providing support for colleagues for issues related to service, procedure, technical performance of systems and network.2. Escalating and following incidents through the Ticketing system.3. Preparing reports of technical difficulty and solutions. 4. Organization of training for team members in a residential call center.

1. Providing support and solution to customers for issues related to technical performance of systems, network and applications.2. Cooperating with the Network and IT department on the resolution of issues.3. Escalating and following incidents through the Ticketing system.4. Compiling reports and statistics as instructed by the department head or team leader.

1. Providing support in interaction at the level of partners and business processes.2. Escalating and following incidents through the Ticketing system3. Providing for the flow of information, improving know-how in all areas in which operational specialists provide support to agents from individual sector departments

1. Providing first-line support and advice to customers.2. Resolution of requests of technical and/or organizational nature.3. Communication with multiple teams throughout the company with a focus on issue resolution.4. Proactive participation in the improvement of customer experience