Ivan Iniguez Email & Phone Number

Porter, Tx, Us

·Manage incoming customer inquiries via phone, email, and other communication channels.·Coordinate customer service activities, including scheduling appointments, dispatching technicians, and managing service requests.·Maintain accurate records of customer interactions and transactions using CRM software.·Assist in the resolution of customer complaints and escalate issues to the appropriate team members when necessary.·Generate reports on customer service metrics and performance indicators.·Organize and maintain departmental files, documents, and databases.·Collaborate with other departments to improve overall customer satisfaction and service delivery.·Handle administrative tasks such as filing, data entry, and inventory management.

Humble, Texas, United States

·Greet customers as they enter the store and assist them in finding products or services that meet their needs.·Provide product knowledge and recommendations to customers, including features, benefits, and pricing information.·Process sales transactions accurately and efficiently using a point-of-sale (POS) system, handling cash, credit, and debit payments.·Maintain cleanliness and organization of the sales floor, including restocking shelves, arranging displays, and tidying up merchandise.·Address customer inquiries, concerns, and complaints courteously and professionally, striving to resolve issues to their satisfaction.·Uphold store policies and procedures regarding exchanges, returns, and refunds, ensuring adherence to company guidelines and customer satisfaction.·Collaborate with team members to achieve sales targets and store objectives, participating in staff meetings and training sessions as required.·Perform additional duties as assigned by the store manager, such as inventory counts, merchandising, and assisting with special promotions or events.

Houston, Texas, United States

·Conduct surveys and interviews with customers either in person, over the phone, or online to gather feedback on their experiences with products or services.·Explain the purpose and objectives of the survey to customers, ensuring transparency and encouraging participation.·Use standardized questionnaires or scripts to ensure consistency in data collection and reporting.·Record responses accurately and efficiently using electronic devices or paper forms, paying attention to detail, and ensuring completeness of data.·Maintain confidentiality and privacy of customer information and responses following company policies and data protection regulations.·Follow up with customers to clarify responses or gather additional details as needed to ensure the accuracy and reliability of collected data.·Compile and analyze survey results to identify trends, patterns, and areas for improvement in customer service delivery.·Prepare reports and presentations summarizing survey findings, insights, and recommendations for management review and decision-making.

Sugar Land, Texas, United States

·Greet customers as they enter the store and assist them in finding the right footwear based on their needs and preferences.·Provide product knowledge and recommendations to customers, including information on materials, styles, and sizing.·Conduct sales transactions accurately and efficiently using a point-of-sale (POS) system, processing cash, credit, and debit payments.·Maintain cleanliness and organization of the footwear section, including arranging displays, restocking shelves, and tidying up the fitting area.·Address customer inquiries, concerns, and complaints courteously and professionally, striving to resolve issues to their satisfaction.·Uphold store policies and procedures regarding exchanges, returns, and refunds, ensuring adherence to company guidelines and customer satisfaction.·Collaborate with team members to achieve sales targets and store objectives, participating in staff meetings and training sessions as required.·Perform additional duties as assigned by the store manager, such as inventory counts, merchandising, and assisting with special promotions or events.

Houston, Texas, United States

Manage incoming customer inquiries via phone, email, and other communication channels.·Coordinate customer service activities, including scheduling appointments, dispatching technicians, and managing service requests.·Maintain accurate records of customer interactions and transactions using CRM software.·Assist in the resolution of customer complaints and escalate issues to the appropriate team members when necessary.·Generate reports on customer service metrics and performance indicators.·Organize and maintain departmental files, documents, and databases.·Collaborate with other departments to improve overall customer satisfaction and service delivery.·Handle administrative tasks such as filing, data entry, and inventory management.

Bachelor Of Business Administration - Bba, Risk Management, Graduate

High School Diploma

Activities and Societies: Soccer, Spainsh Folk Dance, Cheerleading, Science Fair, Journalism