Business Operations Manager Orderdesk
CurrentManaged Key Projects in SaaS Automation, Invoicing, and Data Management- Customer Master Data Management & Invoicing: Collaborated with Siemens on SAP Customer master data management and invoice processes, including release, correction, and cancellation.- Zuora Implementation: Served as a key user for Zuora, driving requirements and sprint-based optimizations with Application Support and Director of Business Operations. Automated order processing, reducing manual orders from ~3,000 annually to 500, aiming for zero-touch processing.- ISV Invoicing Process: Partnered with ISV Operations Director to design a robust invoicing process for Independent Software Vendors, managing diverse order types and payment methods for an expanding vendor base.- P2O & O2O Automation: Key player in automating the P2O & O2O processes, streamlining order processing (~200 orders/month), achieving 100% revenue matching accuracy, and reducing manual tasks, thus eliminating the need for outsourcing and cutting costs.- Cancellation & Offboarding Overhaul: Proposed and led a company-wide redesign of cancellation and offboarding processes for CFO and Business Operations Director, aligning cross-departmental teams on requirements and risks.- Renewal Quality Improvement: Assisted Customer Success Management and Renewal teams in enhancing the Quality of Life process, reducing backlogs, and increasing renewal rates to 95%+, while improving cross-team collaboration.- SAP Reverse Royalty Billing: Ensured accurate and timely SAP reverse royalty billing by coordinating with CSM, Orderdesk, and Finance Operations.- Digital River Outsourcing: Acted as a stakeholder in the outsourcing for Academy Business and Marketplace Basic, facilitating revenue booking and reconciliation processes.- AWS Marketplace Process: Managed the order-to-cash flow for Amazon Web Services Marketplace, collaborating with DealDesk and Siemens DISW Global Finance Operations on invoicing and booking.
