Managed Key Projects in SaaS Automation, Invoicing, and Data Management- Customer Master Data Management & Invoicing: Collaborated with Siemens on SAP Customer master data management and invoice processes, including release, correction, and cancellation.- Zuora Implementation: Served as a key user for Zuora, driving requirements and sprint-based optimizations with Application Support and Director of Business Operations. Automated order processing, reducing manual orders from ~3,000 annually to 500, aiming for zero-touch processing.- ISV Invoicing Process: Partnered with ISV Operations Director to design a robust invoicing process for Independent Software Vendors, managing diverse order types and payment methods for an expanding vendor base.- P2O & O2O Automation: Key player in automating the P2O & O2O processes, streamlining order processing (~200 orders/month), achieving 100% revenue matching accuracy, and reducing manual tasks, thus eliminating the need for outsourcing and cutting costs.- Cancellation & Offboarding Overhaul: Proposed and led a company-wide redesign of cancellation and offboarding processes for CFO and Business Operations Director, aligning cross-departmental teams on requirements and risks.- Renewal Quality Improvement: Assisted Customer Success Management and Renewal teams in enhancing the Quality of Life process, reducing backlogs, and increasing renewal rates to 95%+, while improving cross-team collaboration.- SAP Reverse Royalty Billing: Ensured accurate and timely SAP reverse royalty billing by coordinating with CSM, Orderdesk, and Finance Operations.- Digital River Outsourcing: Acted as a stakeholder in the outsourcing for Academy Business and Marketplace Basic, facilitating revenue booking and reconciliation processes.- AWS Marketplace Process: Managed the order-to-cash flow for Amazon Web Services Marketplace, collaborating with DealDesk and Siemens DISW Global Finance Operations on invoicing and booking.

Led International Team and Process Improvements- Team Management: Led a diverse international team of 8 across multiple time zones, fostering collaboration and effective communication.- Performance Oversight: Conducted regular performance reviews, provided constructive feedback, and implemented professional development plans and training sessions.- Senior Management Liaison: Acted as the primary contact between the team and senior management (Director of Business Operations, Director of Legal Operations, CFO), delivering updates and insights.- Cross-Functional Collaboration: Partnered with Deal Desk, Support, CSM, Sales, Legal, and SISW GOMA to meet project objectives and contribute to strategic planning.- Process Improvement: Identified and executed process enhancements to boost efficiency and productivity across various systems including SAP partner reverse billing, Siemens P2O & O2O, Mendix ISV, and Accounts Receivable.- Daily Operations: Managed daily team operations, task delegation, and quality control to ensure smooth order processing.

Oversaw Customer Orders, Invoicing, and Data Management- Order & Invoice Processing: Managed and administered customer orders and invoices for Software, Academy, Expert Services, and Travel & Expenses using Financial Force and SAP.- Quality Inspection: Ensured order package quality compliance with MSA, EULA, Partner Agreements, OF conditions, and DameX export checks.- Renewal Processing: Handled renewal processing, reporting, and PO collection in collaboration with Account Executives (AE), Partner AEs, and Customer Success Management (CSM) teams.- Data Migration: Facilitated interim orders and customer master data migration during the Siemens acquisition across Financial Force, SharePoint, and SAP.- System Management: Managed invoicing, reporting, and customer master data in Financial Force and SAP P03 systems.