Ivan James Sanchez Email & Phone Number

Philippines

•Helping to establish processes and procedures with the growing business of the Partner by developing an understanding of the process, business, and support interaction and creating process suggestions leading to better business outcomes•Providing constant valuable feedback for all stakeholders - Program Manager, Partner, and Associates•Leading weekly team meetings or huddles and conducting regular 1:1s with each of my direct reports•Providing quality feedback to foster improvement for each of your team members and document performance issues or opportunities for development as required

Philippines

•Identify behaviors and coach employees to be outstanding performers•Identify and reinforce positive behaviors through formal and informal reward and recognition•Responsible for delivery of customer satisfaction, business results and employee satisfaction in order to ensure achievement of scorecard and client goals•Responsible for leading a team of up to 18 employees•Provide supervision to both direct and indirect reports to ensure proper coverage and maintain a positive leadership presence at all times

Philippines

•Manage daily performance of 15 or more agents Manage the flow of day-to-day operations•Ensure that agents have working equipment and all items needed to do their job•Undertakes duties of general nature or additional tasks as business reguires from time to time•Conduct mandatory phone call monitoring and desk-side coaching to ensure that all agents are providing the level of customer service that is required