For the 2 years and 8 months working in the BPO industry, I was able to acquire proficiency in customer service through my previous account which is a food delivery service. I gained a lot of knowledge and experience in understanding each customer since the nature of the account has a demanding task and customer service should be outstanding With these experiences, I gained interpersonal communications which benefited not just for customers, but for myself and especially for my company. I am incharge on taking good care of answering concerns from customers’  through calls and emails which I can correlate to the nature of your business. Given the qualities that you are seeking in a CSR position, I believe that my skills and experiences using BLISS, MS OFFICE Tools, Google Documents and SALESFORCE is an advantage. I’m learning now to use zendesk.  My degree in Information Technology paved the way for me to adopt the growing technology in Business Process Outsourcing and was able to master those tools to assist customers in the most efficient way possible. There’s so much more from my background that I wanted to share with you and for your awesome team. And I can’t wait to be part of your amazing company.