Ivan Jose Email & Phone Number

Adelaide, South Australia, Australia

Adelaide, South Australia, Australia

Adelaide, Australia

Adelaide

Senior Business Analyst and Liaison working with the Operations and Maintenance business unit, providing the IT business analysis support for projects and the development of the business unit IT capital investment plan.

Technical solution options.Approval of technical designsManagement of the development of the technical solutionACHIEVEMENTS:Delivered the technology solution to support the outsourcing of the operation and maintenance of Adelaide’s metropolitan water and wastewater infrastructure to a service provider. Project delivered in 12 weeks to meet contracted transition date.Delivery of a business to business solution design to integrate SA Water and Allwater business systems and processes.

Manage the development of a conceptual design for SA Water’s asset information systems used to operate, augment and maintain the Corporation’s assets.Perform solution options analysis and make recommendations on the project approach and system solution.Manage the development of the project scope and the tenders for the delivery of the project.Manage the delivery of the project solution.ACHIEVEMENTS:Identified issues, conceptualised the solution design and implemented the solution across 6 information systems.Performed the options analysis and recommended the project approach and system solution to the executive.Implemented new asset and works management standards, and the ability to perform job and asset costing.Delivered support for the customer service centre by implementing network fault call-scripting capability.

Identification and analysis of internal and external business issues.In-depth analysis of the issues facing information technology across the Corporation.Planning of an information technology solutions road map and scope the technology projects to deliver the technology vision.ACHIEVEMENTS:Consulted widely across the Corporation to identify and categorise technology issues into common themes.Analysed the Corporation’s existing IT systems’ capabilities, usage, quality, performance and operating costs.Assisted in the production of a solution design and costing of the IT systems to support the corporate strategy developed by the project.Initiated the delivery of the IT programme consisting of 13 business and technology projects to support the business change program (IT program value in excess of $20M).

IS Change Management. Control of changes applied to technology systems.IS Process Assurance. Responsible for the auditing of IS project governance practices and project deliverables.Management of SA Water’s database administration and change management teams. Administration of the contract for EDS services - $6M / annum.SA Water Future ICT Transition Manager managing the move from EDS services to the whole of SA Government ICT contracts.ACHIEVEMENTS:Introduced an ITIL compliant configuration management system to support change management processes. Defined SA Water’s ICT requirements of the SA Government ICT contracts.Reduced the occurrence of system outages attributable to database issues by over 95%.

IS Change Management. Implement change management controls for information system changes within the Corporation.Administration of the DAIS ITSSED contract for EDS services - $6M / annum.Service level measurement.Software licensing compliance.ACHIEVEMENTS:Formalised change management practices for the management of information system changes.Introduced the measurement and reporting of service levels for IT services, to support service improvement initiatives.Implemented a software license management system that reduced the corporate risk of non-compliance with software license conditions and supported the rollout of a standard desktop operating environment.

End to end management of business system enhancements and re-engineering projects using standard project management tools and methodologies.Coordination of stakeholders, operational units and service providers.Financial evaluation of project proposals.Mentor to four junior project managers and business analysts.ACHIEVEMENTS:Managed the design and implementation of new systems and processes to service company borrowers and guarantors of residential properties. Project benefits of $1.1M per year.Managed the business structure and process changes required to centralise 115 processing positions into a national processing centre. Project benefits of over $600,000 per year and improved process quality control.Managed the design and implementation of core system upgrades to improve workflow management and automate manual processing tasks. Project benefits of $250,000 per year.

Business Implementation Manager for software releases to mortgage application and maintenance systemsManagement of a staff of 3 providing business analysis services and second level support for core business systems.Project management of business technology projects.ACHIEVEMENTS:Business Implementation Manager for $2.8M software upgrade to core business systems, which included the management of 40 testers performing pre and post implementation testing.Situation managed critical production problems to bring issues to resolution in order to minimise the impact on business operations.Managed the design and implementation of system changes to enable the use of alternative suppliers.

Project management of business technology projects.Systems and process analysis.ACHIEVEMENTS:Managed the partial redesign of an automated consumer credit decisioning system. Benefits of $104,000 per year and reduced business risk.Managed the replacement of a workflow management system tool across an 80 member team saving over $50,000 per year.Designed and implemented the systems and business process changes required to enable the outsourcing of the printing and mailing of customer correspondence saving approximately $60,000 per year.

Masters, Business Administration

Honours, Architecture

Bachelor, Arts (Arch Stud.)