Ivan Joseph Email & Phone Number

An outstanding Director of multi-site operations with over 12 year's experience in leading highly skilled management teams, strategic development and planning, business development, enhancing revenue and enhancing workplace culture. An impeccable record of demonstrating high levels of business acumen, analysing competitors and devising innovative ways to attract customers whilst strictly controlling operational costs to safeguard delivery of EBITDA. Instrumental in transforming operations into progressive profitable functions, generating real stakeholder value through strong leadership, performance optimisation and sophisticated vision. Sound financial focus and commercial awareness with the ability to improve controls, compliance and operational efficiencies. Fully able to draw upon a wealth of knowledge in commercial profitability and process development. Passionate about heritage and excels at making a positive impact, most notably achieving recognition as having a team with world class engagement something not achieved previously at this company's flagship & largest site, a site with over 400 employees. TRANSFERABLE EXPERTISELeadership: A distinguished track record of building positive workplace culture through engagement & development,which has received external recognition. Achieved success at leading large teams to achieve high performance workingthrough promoting empowerment of the team by encouraging career growth and succession planning; ensuring thateach team member is fully engaged and making a meaningful contribution. Encourages a sustainable pace with high-levels of quality within the team. Demonstrated an awareness of positive workplace engagement, across a number ofteams, throughout his management career to date.Strategic Development: Formulates customer centric and data driven solutions and strategies that really deliverresults. Demonstrate strong insights into business objectives to create strategies that contributes to the achievementof the business goals. Able to communicate across all business levels and proficient at translating business / user needinformation.Stakeholder Management: Offers solid stakeholder management skills and experience of high-level interaction andinfluence of internal customers, up to board level. Nurtures collaborative commitment to delivery of solutions/products,often in complex and challenging customer environments. Applies interpersonal, negotiation and influencing skills to overcome conflict.

Listed skills include Customer Service, Hospitality Management, Team Leadership, Time Management, and 2 others.

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  University Of Gloucestershire

  Hospitality Administration/Management