https://www.zendbox.io/ I was in charge of:• Zendbox Mauritius incorporation, planning the team capacity and requirements, acquiring staff• Development, test and support team management• Product Ownership• Developing Specifications and Use Cases• Managing dev teams• UI / UX team and design management• Implementation management• Managing IT engagement and development policies, processes and procedures to ensure continuous, flawless delivery of new software releases and our services to customers• Managing software design and specifications• Product road map

I was in charge of:• Change management• Leading our clients through the digital transformation of various business processes• Development, test and support team management• Implementation management• Managing IT engagement and development policies, processes and procedures to ensure continuous, flawless delivery of new software releases and our services to customers (QMS)• Managing software design• Risks and opportunities• Product road map

My tasks were:• I was managing the digitalisation and automation of:o Integration of recently acquired business to the core companyo Revenue capturing, allocation and reporting projectso Payroll processing and allocating against cost centers and GL accounts projectso Trust account reconciliationo Collections• Developing management information to assist in performance monitoring and improvement• Software and processes upgrades management

Hill-Rom (including Trumpf Medical and Welch Allyn) is consolidating 3 warehouses and outsourcing all warehousing to 3PL. My main tasks on this project were:• Managing decommissioning different software and moving their functionality to either SAP or JDE• Managing and working with US based teams on EDI integration between Hill-Rom’s SAP and JDE with 3PL’s SAP• Change management and ensuring that business runs as usual during the change• Ensuring that all QA and compliance rules and standards governing Hill-Rom’s business are not affected with this change• Team leading• Project planing and management• Managing testing of the 3PL integration between JDE and SAP• Managing consolidation and outsourcing of their warehouses

My duties were managing teams working on:• Software Integrationo Integrating Web Shops such as Magento and Demandware with software such as SAP, AX, JDE, Oracle Financials, M3, Datamarto Implementing loyalty programso Integration with eCommerce platform for placing products on eBay• Managing team performing scoping requirements and writing specifications for Web shop product placements, stock control, order and payment processing and reconciliation between orders, invoices and payments• Multichannel retail solutions for clients• Change management of user existing process improvements• Project management• Vendor Management• Advising clients on the best online retail practices• Stakeholder management

I managed the:• Projects in auditing software and services:• Pentana Vision Auditing Software implementation projects• ACL Analytics and ACLGRC auditing software implementation projects• CaseWare implementation projects• Teams analysing data for possible fraud detection• Auditing and analytical software integration with platform such as Oracle, SAP, AX• Creation of customised auditing solution

My duties were:• Project managing of implementation and integration of various web shops, warehousing and financial software, including Magento, Oracle, AX, SAP• Advising clients of multichannel online sales• Managing offshore software development team• Client and stakeholder management• Vendor management

As a consultant, I managed:• Changes to StudentOne ERP software for enrolments and student fees payments project• Project for automating fee charging process• Integration of the Student Management and Financial systems project• Data reconciliations projects relating to the International and domestic enrollments and fees

Mainpac is an Asset Management ERP consulting firm. As a Senior Consultant, I managed:• Implementation of processes for asset maintenance (preventive and breakdown), procurement, warehousing, labour scheduling, permit issuing and workplace safety procedures of power plants, specifically at Marubeni Power Plant (162 MW, gas powered), Infigen Energy Services (48 MW, wind farm), and Diamantina Power Station (242 MW, gas powered).• Developing strategies to maximise profit and reducing production down time• Implementation and automation of Warehousing, Replenishment and Procurement Processes at Diamantina Power Station and Marubeni Power Plant• Implementation of Invoice processing and financial integration at Diamantina Power Station and Marubeni Power Plant• Multiple projects and assignments simultaneously across various sites.• Coordinating offshore IT developers teams and other vendors engaged in projects

Panteon Group® offers inter-organizational e-business solutions for business to business (B2B) and business to government (B2G). As a Senior Consultant, I:• Managed the: o Croatian operations of the Panteon Groupo Key accounts such as OMV, Coca-Cola HR, Kaufland, Interspar, Nestle, Billa, Metro.o Transformation projects aimed at upgrading to paperless purchasing and invoicing.o Implementation of the EDI solution to clients throughout South-eastern Europeo Integration of the Panteon EDI system with SAP, JDE, Oracle, MS Dynamics AX • Worked with the Ministry of Finance and industry leaders on setting up standards, rules and regulations for paperless ‘Retail’ and compliance with GST, tax and financial laws• Advised clients on transformation project, including changes to business processes for purchasing, sale, logistic and invoicing processes • Perform change management and impact assessment as part of pre-implementation of EDI

GS1 is a global organization and the GS1 System of standards is the most widely used supply chain standards system in the world. As a Senior Business Analyst, I:• Managed from end to end the following GS1 projects:o ‘Traceability Project’- aimed at providing the FMCG clients with the ability to trace the produce through the whole supply chain to comply with EU and local regulations.o ‘Business Transformation Project’- aimed at upgrading clients processes to comply with GS1 industry standards.• Worked on the deployment of an electronic catalogue, part of the Global Data Synchronisation Network (GDSN) using the Agile methodology• Lead the integration of GS1 GDSN with the client’s existing ERP software• Run requirements gathering workshops• Mapped and enhanced business processes• Managed and liaised with external developers and consultants• Conducted training for member companies of GS1• Created test plans

Combis is the leading IT company based in Croatia and operating throughout Eastern Europe. As a Senior Business Analyst, I:• Managed from end to end the project for Bank of Zagreb aimed at upgrading the loan collections CRM systems• Liaised with stakeholders to gather requirements• Wrote project plan, timelines and costs documents • Review business requirements to ensure they comply with the local and EU regulations • Created functional and non-functional specifications documentation• Developed business process

I worked as part of the Telstra’s Strategic Hybrid Fibre Coaxial Project (SHFC) that delivered new capabilities for supporting and managing of Internet and Pay TV inventory (HFC, FTTP and Satellite). As a Business Analyst, I:• Produced the System Requirements Specifications (SRS) document for the new ERP• Designed Business process • Performed reconciliation functionality between Amdocs and legacy system • Created interface specifications between Cramer and legacy system • Worked on Telstra 3G system design • Lead and supervised work done by Amdocs consultants• Facilitated workshops between vendors (in particular Oracle and Amdocs) • Produced Data Migration Strategy including data validity and testing plans• Participated in various technical meetings regarding the new 3G mobile systems

As a Consultant I worked on ‘Telstra Transformation Project’ and I:• Facilitated workshops with Telstra’s stakeholders and vendors such as Amdocs of Israel, Metasolv of USA and Cramer of Ireland • Created Use Cases for mobile phone network• Facilitated Metasolv (Oracle) workshops where I oversaw internet and mobile phones network configuration and design • Set business rules and system design for mobile phones services (connections, disconnection, message banks, upgrades and many more services) with Oracle (Metasolv) and Amdocs• Designed business processes for mobile phone network.

I led a team that worked on Distributed Learning System (DLS) ERP, web delivered software developed using Java technologies on UNIX servers and Oracle database and is linked with RMIT’s SAP and PeopleSoft systems. As a Business Analyst, I:• Developed Functional and Non-Functional Specifications and solutions for the new ERP for managing online studies, accessed through the cloud from various locations• Facilitated workshops with clients and stakeholders• Lead walkthrough business requirements and assisted project manager with project issues• Gathered requirements and developed business systems and technical specification• Developed enrolments business processes maps and created Use Case for those• Designed user interface for the DLS• Developed test scenarios and organised application testing• Planned data migration processes (upstream and downstream)• Designed integration of the DLS with SAP and PeopleSoft• Created user training manuals

As a Business Analyst, I:• Worked on transformation project aimed at implementing ITIL practices within the IT department • Performed incident analysis and problem management• Gathered requirements and developed business systems and technical specification for the software upgrade• Programmed SQL and PLSQL

As a Business Analyst I:• Analyzed and changed purchasing and invoicing work flows and procedures• Developed functional specifications for the new purchasing, invoice processing, labor resourcing, work management and asset management ERP software• Managed User Acceptance Testing and signed off on work done by contractors• Worked on the project aimed at developing the ERP and CRM software• Led testing and user training• When I took over management of software development I released a core version of software and applied the Agile methodology to develop and provide all additional functionality

I reported to Course Coordinator and I:• Lectured classes in Multimedia System Design • Assessed and marked of projects which carried 50% weighting for 3rd year unit of Bachelor Degree in Computer Science

TMS distributes lottery products worldwide via mail order and as a direct lottery service partner for a number of Asian and South Pacific nations. I reported to Project Manager and my responsibilities were as follows:• Researched and developed reports for the new TattsLotto and on-line gaming system• Facilitated workshops and developed Business Requirements and Functional Specifications• Analyzed company’s operations (marketing, management, auditing, security) and developed specifications for reports • Programmed reporting system using Oracle Report Builder 6i, PL/SQL and Perl

I reported to the IT Director. I:• Provided database administration, troubleshooting and security (back-up)• Generated sales reports