Iman Kiminejad Malai
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Iman Kiminejad Malai Email & Phone Number

Guest Relations Specialist / Customer Service Professional / Wellness & Spa Receptionist / Entertainer Coordinator l Multilingual Interpreter l Multicultural Expert l Upselling Expert l 9+ Years International Experience
Location: Fardis, Alborz Province, Iran, Islamic Republic Of 5 work roles 2 schools
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Guest Relations Specialist / Customer Service Professional / Wellness & Spa Receptionist / Entertainer Coordinator l Multilingual Interpreter l Multicultural Expert l Upselling Expert l 9+ Years International Experience
Location
Fardis, Alborz Province, Iran, Islamic Republic Of

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Iman Kiminejad Malai is listed as Guest Relations Specialist / Customer Service Professional / Wellness & Spa Receptionist / Entertainer Coordinator l Multilingual Interpreter l Multicultural Expert l Upselling Expert l 9+ Years International Experience based in Fardis, Alborz Province, Iran, Islamic Republic Of. AeroLeads shows a matched LinkedIn profile for Iman Kiminejad Malai.

Iman Kiminejad Malai previously worked as Multilingual and Multicultural Customer Service Specialist (On-site & Remote) at Dede Ticaret Company and Guest relations Staff and Wellness receptionist at Elite World Hotels & Resorts. Iman Kiminejad Malai holds Bachelor'S Degree, English Language And Literature, General from Azad University (Iau).

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About Iman Kiminejad Malai

I am fluent in English, Arabic, Russian, French, Spanish, German, Turkish, Persian and more enabling me to communicate effectively with a wide range of international guests. This linguistic versatility, combined with my passion for delivering personalized and attentive service, aligns seamlessly with the high standards set by hotels I was in.With a strong background in international Tourism industries and proficiency in multiple languages, I am confident in my ability to contribute positively to the exceptional standards of international communication that your organization is renowned for.I have accumulated more than five years of valuable experience in tourism at different countries. In my previous role as a Guest Relations Specialist at Hotels, I honed my skills in managing diverse guest needs and expectations. Over the course of 5years, I successfully assisted guests from various cultural backgrounds, ensuring their stay was memorable and exceeded their expectations. My responsibilities included such as Multilingual translation and interpretation, Trouble shooting, handling guest inquiries, coordinating special requests, and managing VIP relationships.My Three prominent characteristics are: 1. Team working2. Problem solving3. Adapting myself with different situations and changesWhat sets me apart is my adaptability to dynamic and fast-paced environments. Having worked in many countries, I have developed a keen understanding of diverse cultural nuances, allowing me to anticipate and address the unique needs of each guest.

5 roles

Iman Kiminejad Malai work experience

A career timeline built from the work history available for this profile.

Multilingual And Multicultural Customer Service Specialist (On-Site & Remote)

Dede Ticaret Company

Istanbul, Türkiye

Exploring new ingredients, products, food and beverage innovations, and cultures with the goal of introducing them into Turkey’s tourism and hospitality sectors, particularly from Kazakhstan, Kyrgyzstan, and Kenya.Reason of leaving: The economic crisis in Turkey ultimately led to the closure of the company.

Mar 2023 - Jul 2024

Guest Relations Staff And Wellness Receptionist

Marmaris, Muğla, Turkey

Organized and led engaging guest activities and events, while managing inquiries, resolving issues, and coordinating personalized services that boosted guest satisfaction, resulting in a 40% increase in positive TripAdvisor reviews in 2021-2022 and 30% in 2022-2023. Additionally, provided spa service information and successfully upsold treatments, driving.

Mar 2021 - Mar 2023

Animator/ Guest Relations Staff / Tour Guide

Rainbow Castle Spa & Resort Hotel

Antalya, Turkey

Most of the guests are from CIS countries but there are guests from European countries too. Organizing entertainment programs & Assisting reception and coordinating services for guests. Consequently, in 2017, the hotel experienced an impressive 80% increase in guest occupancy, driven by effective guest engagement and positive reviews on Top Hotels and.

Jan 2014 - Dec 2019
2 education records

Iman Kiminejad Malai education

Bachelor'S Degree, English Language And Literature, General, 14.50

Azad University Branch Of Karaj
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What is Iman Kiminejad Malai's role at their current company?

Iman Kiminejad Malai is listed as Guest Relations Specialist / Customer Service Professional / Wellness & Spa Receptionist / Entertainer Coordinator l Multilingual Interpreter l Multicultural Expert l Upselling Expert l 9+ Years International Experience.

Where is Iman Kiminejad Malai based?

Iman Kiminejad Malai is based in Fardis, Alborz Province, Iran, Islamic Republic Of.

What companies has Iman Kiminejad Malai worked for?

Iman Kiminejad Malai has worked for Dede Ticaret Company, Elite World Hotels & Resorts, and Rainbow Castle Spa & Resort Hotel.

How can I contact Iman Kiminejad Malai?

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What schools did Iman Kiminejad Malai attend?

Iman Kiminejad Malai holds Bachelor'S Degree, English Language And Literature, General from Azad University (Iau).

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