I am fluent in English, Arabic, Russian, French, Spanish, German, Turkish, Persian and more enabling me to communicate effectively with a wide range of international guests. This linguistic versatility, combined with my passion for delivering personalized and attentive service, aligns seamlessly with the high standards set by hotels I was in.With a strong background in international Tourism industries and proficiency in multiple languages, I am confident in my ability to contribute positively to the exceptional standards of international communication that your organization is renowned for.I have accumulated more than five years of valuable experience in tourism at different countries. In my previous role as a Guest Relations Specialist at Hotels, I honed my skills in managing diverse guest needs and expectations. Over the course of 5years, I successfully assisted guests from various cultural backgrounds, ensuring their stay was memorable and exceeded their expectations. My responsibilities included such as Multilingual translation and interpretation, Trouble shooting, handling guest inquiries, coordinating special requests, and managing VIP relationships.My Three prominent characteristics are: 1. Team working2. Problem solving3. Adapting myself with different situations and changesWhat sets me apart is my adaptability to dynamic and fast-paced environments. Having worked in many countries, I have developed a keen understanding of diverse cultural nuances, allowing me to anticipate and address the unique needs of each guest.
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Multilingual And Multicultural Customer Service Specialist (On-Site & Remote)Dede Ticaret Company Mar 2023 - Jul 2024Istanbul, TürkiyeExploring new ingredients, products, food and beverage innovations, and cultures with the goal of introducing them into Turkey’s tourism and hospitality sectors, particularly from Kazakhstan, Kyrgyzstan, and Kenya.Reason of leaving: The economic crisis in Turkey ultimately led to the closure of the company .
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Guest Relations Staff And Wellness ReceptionistElite World Hotels & Resorts Mar 2021 - Mar 2023Marmaris, Muğla, TurkeyOrganized and led engaging guest activities and events, while managing inquiries, resolving issues, and coordinating personalized services that boosted guest satisfaction, resulting in a 40% increase in positive TripAdvisor reviews in 2021-2022 and 30% in 2022-2023. Additionally, provided spa service information and successfully upsold treatments, driving a 40% increase in sales in 2021-2022 and 50% in 2022-2023. reason of leaving: The previous hotel manager retired, and the new hotel manager implemented workforce reductions. -
Guest Relations SpecialistElite World Hotels & Resorts Mar 2021 - Mar 2023Marmaris, Muğla, Turkey -
Guest Relations SpecialistElite World Hotels & Resorts Mar 2021 - Mar 2023Marmaris, Muğla, Turkey -
Animator/ Guest Relations Staff / Tour GuideRainbow Castle Spa & Resort Hotel Jan 2014 - Dec 2019Antalya, TurkeyMost of the guests are from CIS countries but there are guests from European countries too. Organizing entertainment programs & Assisting reception and coordinating services for guests. Consequently, in 2017, the hotel experienced an impressive 80% increase in guest occupancy, driven by effective guest engagement and positive reviews on Top Hotels and TripAdvisor.Reason for leaving: The hotel was sold and repurposed for a different use in 2019.
Iman Kiminejad Malai Education Details
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English Language And Literature, General -
Azad University Branch Of Karaj14.50
Frequently Asked Questions about Iman Kiminejad Malai
What is Iman Kiminejad Malai's role at the current company?
Iman Kiminejad Malai's current role is Guest Relations Specialist / Customer Service Professional / Wellness & Spa Receptionist / Entertainer Coordinator l Multilingual Interpreter l Multicultural Expert l Upselling Expert l 9+ Years International Experience.
What schools did Iman Kiminejad Malai attend?
Iman Kiminejad Malai attended Azad University (Iau), Azad University Branch Of Karaj.
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Iman Kiminejad Malai
Multilingual Guest Relations Staff L Customer Service Staff Lwellness Receptionist L Spa Receptionist L Entertainer Staff L• Enhanced Upsell By 40% / Improved Reviews By 30% In 2021- 2022 , 2022- 2023 And 2023- 2024Fardis
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