Ivan Kucherkov Email & Phone Number

Москва, Россия

Москва, Россия

• Main responsibilities:
• Build and maintain partnerships with customers
• Identify and analyze customer needs, create an action plan to meet their requirements
• Project portfolio management based on key project indicators (budget, deadlines, marginality, etc.)
• Change, risk, and conflict (both internal and external) management
• Development of relationship with partners

Москва, Россия

• Identify and analyze customer needs
• Prepare estimations and promote SAS software implementation projects to Russian Customers
• Manage project team, scope, budget, terms, etc.

Russian Federation

• Main responsibilities:
• Development of remote sales technologies, introduction of software products for automation and optimization of processes;
• Formation of campaigns for the sale of banking products;
• Implementation of pilot projects and analysis of their effectiveness;
• Segmentation of the Bank's client portfolio;
• Calculation of economic impact for process and software development initiatives;

Russian Federation

• Main responsibilities:
• Development of collection technologies, implementation of software products for automation and optimization of process;
• Segmentation of the Bank's client portfolio. Development of recovery strategies;
• Analysis of efficiency and relevance of existing business process models. Implementation of pilot projects and analysis of their effectiveness;
• Project management (Implementation Siebel CRM and analytical CRM on SAS platform, development of customer segmentation and segment strategies, etc.);
• Presentation of the department's interests at the collegial bodies of the Bank. Main achievements:

Russian Federation

• Main responsibilities:
• Project management for the development of the collection and related systems;
• Analysis of overdue loan portfolio, preparation of analytical reports;
• Analysis of efficiency and relevance of existing business process models. Implementation of pilot projects and analysis of their effectiveness;
• Organization of work and control over the activities of the staff of the Department. Main achievements:
• Optimized the work of call center operators (the average duration of the call is reduced by more than 10%)