Ivan Kucherkov Email & Phone Number

Москва, Россия

Москва, Россия

Main responsibilities: • Build and maintain partnerships with customers• Identify and analyze customer needs, create an action plan to meet their requirements• Project portfolio management based on key project indicators (budget, deadlines, marginality, etc.)• Change, risk, and conflict (both internal and external) management• Development of relationship with partners• Participation in internal projects to optimize processes and prepare value propositions• Educate and supervise the team of Project ManagersMain achievements: • Successful implementation of projects (more 30 projects) in the Retail, Banking, Telco and Energy industries;• Successful coordination of project teams and project managers (8 PM) within the project portfolio;• Execution of the portfolio KPIs within 3 years (marginality, sales volume, completion on time, customer satisfaction, etc.).

Москва, Россия

• Identify and analyze customer needs• Prepare estimations and promote SAS software implementation projects to Russian Customers• Manage project team, scope, budget, terms, etc.

Russian Federation

Main responsibilities:• Development of remote sales technologies, introduction of software products for automation and optimization of processes;• Formation of campaigns for the sale of banking products;• Implementation of pilot projects and analysis of their effectiveness;• Segmentation of the Bank's client portfolio;• Calculation of economic impact for process and software development initiatives;• Project management (implementation of Campaign Manager and data mart). Main achievements:• Implemented Data mart;• Implemented process to work with credit Bureau triggers.

Russian Federation

Main responsibilities: • Development of collection technologies, implementation of software products for automation and optimization of process; • Segmentation of the Bank's client portfolio. Development of recovery strategies; • Analysis of efficiency and relevance of existing business process models. Implementation of pilot projects and analysis of their effectiveness; • Project management (Implementation Siebel CRM and analytical CRM on SAS platform, development of customer segmentation and segment strategies, etc.); • Presentation of the department's interests at the collegial bodies of the Bank. Main achievements: • Implemented Operational CRM modules (Siebel platform); • Implemented analytical CRM (SAS MA+MO); • Implemented customer segmentation and a new process of recovery; • Implemented centralized reporting for regions of Russia; • Implemented a system of location-based monitoring of on-site staff.

Russian Federation

Main responsibilities: • Project management for the development of the collection and related systems; • Analysis of overdue loan portfolio, preparation of analytical reports; • Analysis of efficiency and relevance of existing business process models. Implementation of pilot projects and analysis of their effectiveness; • Organization of work and control over the activities of the staff of the Department. Main achievements: • Optimized the work of call center operators (the average duration of the call is reduced by more than 10%) • Implemented the system of automated selection of conversation recordings for quality control; • Implemented geolocation control of on-site collection employees; • Developed a functionality to calculate restructuring terms (the possibility of forming a pre-approved proposal).