Ivan Lawson Email & Phone Number

Buford, Georgia, United States

• Produced over 500 drinks a day, based off of 100+ different recipes.• Guided customers through Starbucks Experience, using Starbucks app and Starbucks partner hubresources.• Trained over 25 different baristas, and shift supervisors according to Starbucks standards.• Stimulated a lively, friendly environment welcoming of all people by embodying Starbucks’values.• Prepared for new product launches by familiarizing with new promotions and product.• Identified new opportunities for community outreach and assisted in donations made by stores tolocal organizations and schools.• Learned 3 basics of creating latte art, to provide customers with a personalized touch.

Buford, Georgia, United States

• Delegated over 50 tasks every day according to employee strengths and company goals.• Supervised up to 10 baristas at a time, during peak business hours.• Maintained a clean and safe store, following 3 different protocols for health and safety.• Coordinated an entire roster of 30+ employees towards executing company metrics/goals.• Reconciled dozens of customer complaints while empathizing with customer needs.• Recorded stock of over 100 food items and general maintenance data from equipment every day.• Facilitated and tracked over 1,000 customer transactions a day.• Collaborated alongside a team of 8 brilliant co-supervisors to achieve high customer satisfactionratings of 60+ and drive-thru times of 35 seconds.• Encouraged difficult partners to grow and become fantastic employees.

Buford, Georgia, United States

Developed relationships with customers to understand customer needs and empower peoplethrough technology.• Demonstrated technology demos through Apple’s 6 staple products to meet customer specifichobbies and profession.• Collaborated with a team of 12 workers at a time to help customers envision themselves inApple’s Ecosystem.• Maintained a sales conversion rate of over 60%, with a 30% up-sell percentage.• Handled several groups of customers at a time, with about 8 groups of customers an hour.

Bachelor Of Business Administration - Bba, Computer And Information Systems Security/Information Assurance, 3.1

• Notable courses: CSCI 1301/1302 (Computer Science 1 and 2), CIS 3000 (Application Development), CIS 3130 (Business Information Systems).

Associate'S Degree, Business Administration And Management, General

• Relevant coursework: ACCT 2101/2102 (Accounting), BUSA 2108 (Business Communication), BUSA 2810 (Legal Environment of Business), ECON.

High School Diploma, Computer Engineering

Activities and Societies: I was an officer of Spanish Honors Society, and a member of the Beta Club, , Pep Band, and TSA.