Ivan Lee Email & Phone Number
Who is Ivan Lee? Overview
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Ivan Lee is listed as Regional Sales Manager at SKY Perfect JSAT (スカパーJSAT), a company with 10 employees, based in Singapore, Singapore, Singapore. AeroLeads shows a matched LinkedIn profile for Ivan Lee.
Ivan Lee previously worked as Account Manager at M1 Limited and Enterprise Telesales at M1 Limited. Ivan Lee holds Bachelor Of Arts - Ba, International Hotel & Tourism Management from Imi International Management Institute Switzerland.
Email format at SKY Perfect JSAT (スカパーJSAT)
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About Ivan Lee
I am a people-person and have spent several years in both Telecommunications and Hospitality. I had the privilege to lead a team of 10+ people to do awesome things. I’m a firm believer in continuous learning and yearn to explore new opportunities. I love partnering with my leaders to help them think differently and coach the talent I work with to attain the unattainable and this is what motivates me at work each day in my journey of continuous improvement. Left my hometown of Penang to purse a career in Singapore and it was the best decision of my life.
Ivan Lee's current company
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Ivan Lee work experience
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Account Manager
Current
Enterprise Telesales
Senior Customer Service Officer (Retention)
- Responsible for maintaining market share through employing company’s retention strategies and identifying solutions for public and corporate customers. Provide direction to a team of 6 people.
- Led a team of 4 to conduct competitive analysis and draw out our own counter value proposition. This resulted in our team being the top performer for 2017 and subsequently in 2018.
- Awarded Top Winback Agent 2016 and 2018 (Sales KPI)
- Appointed as Lead Outbound Retention Trainer - In charge of training all employees in Retention and Shop Hotline Department.
- Represented M1 for CCAS (Contact Centre Association of Singapore) annual contact centre award and was the only participant to obtain Gold for “Best Customer Service Professional of the Year (Above 100 seats)”
- Championed and adopted the LEAN methodology to reduce service staff’s After Call Work (ACW). This resulted in a reduction of my ACW from an average of 600 sec to 380 sec - a 37% improvement
Assistant Outlet Manager
- Managed day-to-day operations, supervising 10+ direct and indirect reports in areas including hiring, training, procurement, payroll, customer relations, inventory and compliance.
- Led a team of 10 to deliver ~10% increment in annual outlet sales target on year to year
- Managed staff scheduling to maintain service level in addition to conducting mandatory service and product knowledge training for frontline staff. This resulted in our outlet consistently achieving a customer.
- Conducted POS system training and daily stock check to ensure 100% tracking of inventory.
- Achieve ~10% beverage cost reduction through identifying leakages followed by training and practising proper waste management.
- Championed and assisted in the drafting of frontline SOP manual which improved efficiency in service sequence.
Internship
Ivan Lee education
Bachelor Of Arts - Ba, International Hotel & Tourism Management
Bachelor Of Arts In Hotel & Tourism Management, Business Administration And Management, General, Graduated 1St Class Honours
Frequently asked questions about Ivan Lee
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What company does Ivan Lee work for?
Ivan Lee works for SKY Perfect JSAT (スカパーJSAT).
What is Ivan Lee's role at SKY Perfect JSAT (スカパーJSAT)?
Ivan Lee is listed as Regional Sales Manager at SKY Perfect JSAT (スカパーJSAT).
Where is Ivan Lee based?
Ivan Lee is based in Singapore, Singapore, Singapore while working with SKY Perfect JSAT (スカパーJSAT).
What companies has Ivan Lee worked for?
Ivan Lee has worked for Sky Perfect Jsat (スカパーJsat), M1 Limited, Brussels Beer Café (Food & Beverage), and Hilton Kuala Lumpur, Hilton Worldwide.
How can I contact Ivan Lee?
You can use AeroLeads to view verified contact signals for Ivan Lee at SKY Perfect JSAT (スカパーJSAT), including work email, phone, and LinkedIn data when available.
What schools did Ivan Lee attend?
Ivan Lee holds Bachelor Of Arts - Ba, International Hotel & Tourism Management from Imi International Management Institute Switzerland.
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