Ivan Lesik Email and Phone Number

Project: https://servicechannel.com/Responsibilities:1. Working with pull requests (CI/CD process)1.1 Analysis of pull requests to create test data (GitHub)1.2 Merging the pull requests to the test environment (GitHub)1.3 Build and deploy pull requests (TeamCity)2. Functional testing2.1 Test runs creation (TestRail)2.2 Performing testing2.3 Bug reports creation (Jira)3. Bug investigation3.1 Working with Dev Tools4. Regression… Show more Project: https://servicechannel.com/Responsibilities:1. Working with pull requests (CI/CD process)1.1 Analysis of pull requests to create test data (GitHub)1.2 Merging the pull requests to the test environment (GitHub)1.3 Build and deploy pull requests (TeamCity)2. Functional testing2.1 Test runs creation (TestRail)2.2 Performing testing2.3 Bug reports creation (Jira)3. Bug investigation3.1 Working with Dev Tools4. Regression testing4.1 Test cases creation (TestRail)4.2 Performing regression testing5. API testing5.1 Testing API methods (Swagger)6. Load testing6.1 Recording scripts (BlazeMeter)6.2 Performing Load Testing and analysis of the results (JMeter5)7. Working with DB (MySQL)7.1 Writing SQL queries (SELECT, JOIN, INSERT, UPDATE, DELETE, etc.)7.2 SQL scripts and procedures testing (SQL Management Studio)7.3 Working with ProfilerTools:JIRA, TeamCity, Logentries, New Relic, Swagger, DevTools, TestRail, JMeter, Microsoft SQL Server, Profiler, GitHubTechnologies:JSON, SQL Show less

Provided technical support to customers with facility software platform via Zendesk, online chat, emails, phone calls, and organizing web-meetings.Responsibilities:Troubleshooting current issues and providing workarounds to end-users.Guiding on how to set up an application or resolve set up issues.Reporting bugs to developers.Investigating application logs.Supporting the roll-out of new features.Verifying bug fixes or new features after release.Tools &… Show more Provided technical support to customers with facility software platform via Zendesk, online chat, emails, phone calls, and organizing web-meetings.Responsibilities:Troubleshooting current issues and providing workarounds to end-users.Guiding on how to set up an application or resolve set up issues.Reporting bugs to developers.Investigating application logs.Supporting the roll-out of new features.Verifying bug fixes or new features after release.Tools & Technologies:Jira, NotePad++, Zendesk, Slack, Zoom, GoToMeeting, MS Teams, ServiceChannel web platform. Show less

Provided technical support to the bank employees using the Service Desk program.Responsibilities:Technical support via chat, phone calls, and ticket tracking system. Mostly banking soft, including custom programs.Tools & Technologies:Naumen Service Desk, SAP CRM, IBM Notes, IBM Sametime, Proxy Manager, CM Viewer, Forpost, Mozilla Tunderbird, SAP BCM, Cisco phones, Microsoft Windows Server 2008, Google Chrome