Ivan Li Email and Phone Number
I am a results-driven professional with over 10 years of experience in the insurance sector, specializing in digital enablement and transformation projects. As a seasoned expert in this field, I have successfully led numerous initiatives that have revolutionized operations, enhanced customer experiences, and driven business growth.Throughout my career, I have demonstrated a strong track record of managing complex projects from inception to completion, ensuring the successful implementation of digital solutions that streamline processes, increase efficiency, and drive cost savings. I have a deep understanding of the insurance landscape and have leveraged emerging technologies to transform traditional practices into innovative, customer-centric solutions.Currently, I hold a leadership role where I oversee a high-performing team, guiding them to deliver exceptional results and fostering a collaborative work environment. I am known for my ability to inspire and motivate team members, enabling them to reach their full potential and contribute to the overall success of the organization.In addition to my technical expertise and leadership skills, I possess excellent communication and stakeholder management abilities. I have a proven track record of building strong relationships with clients, senior executives, and cross-functional teams, ensuring alignment and driving strategic objectives forward.I am passionate about staying ahead of the curve in this ever-evolving industry and continuously seek opportunities for professional development. I am excited to connect with like-minded professionals, collaborate on new initiatives, and contribute to the ongoing digital transformation of the insurance sector.
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Director, Head Of Digital Acquisition And Digital Transformation And Business Solutions, BancassuranceStandard CharteredHong Kong -
Director, Digital Acquisition, Digital Transformation & Business Solutions, BancassuranceStandard Chartered Apr 2024 - PresentHong Kong Sar
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Associate Director, Digital Enablement And Process Management, BancassuranceStandard Chartered Bank Apr 2023 - Mar 2024Hong Kong Sar
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Associate Director, Process Management, BancassuanceStandard Chartered May 2021 - Mar 2023Hong Kong Sar
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Technology Solutions ManagerAia Jan 2020 - Sep 2021Quarry Bay, Hong Kong Sar, China -
Sales Process/Project ManagerAia Apr 2019 - Sep 2021Hong Kong
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Assistant Sales Process/Project ManagerAia Apr 2018 - Mar 2019
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Business AnalystBupa Mar 2017 - Apr 2018 -
Process EngineerAia Mar 2016 - Mar 2017Hong Kong
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Business Process AnalystMaersk Line Nov 2015 - Mar 2016• Created, managed and executed schedule for projects to ensure change and expectation of stakeholders to meet project milestone• Outsourced tasks under sales process to Global Service Centre in India and Philippines with ; Scope of outsourcing: Quotation to Customer, Contract Maintenance, Rate Retroactive Filing, Dispute Handling processes• Established governance including data quality, SLA and regulatory compliance; Implemented best practices in operational delivery and performance measures by providing process improvement solutions• Monitored data periodically and evaluated impact on rate filing timeliness, booking on tariff/market rate, invoice quality and VIP scheme and reported to Head of Sales• Lead project meeting to prioritize process and system issues to align sales, global service centres and project team’s concerns• Provided training and clarified process and IT issues for sales, CS and global service centres and advised process to be done -
Assistant Business AnalystOocl Aug 2013 - Nov 2015Hong Kong• Assist corporate business users to define customer booking and outbound documentation process and workflow for various business scenarios• Provide business research, design and FMEA for an ERP• Identify current painpoints and liaise with business user to improve the existing operation by providing solutions on system enhancement and process tuning.• Manage system roll-out plan, coordinate with support teams and conduct training to global and regional trainers• Work with key project members including project managers, developers and QA to assist them to understand business requirement and processes in order to ensure finished product complies business specifications• Conduct user acceptance testing to ensure that the product developed supports business use cases• Plan, conduct and report quality assurance audits to compile with ISO 9001. Support management in promotion and assessment of compliance to regulations, guidelines and corporate policies.• Understand booking SOP and its processes. Define SLA for internal processes and customer interactions and re-engineer SOP standardization• Analyze customer pain-point on exception incident so as to standardize recovery model and identify opportunity to customer value creation to create competitive advantage.• Provide professional support service as system support for end users via web portal, Email, IM and phone call• Conduct problem analysis and resolution. Liaise with system vendor, internal teammates and end users on system improvement plan -
Management TraineeKerry Logistics Jul 2012 - Aug 2013Hong KongRotated in Business Units: Freight, Warehousing, Transportation and Food TradingFrieght Forwarding• Gained exposure in Import, Export & Customer Service teams in Freight Forwarding• Presented VIP customer's report and review trend of tonnage to senior management weekly• Leaded a Customer Service Satisfaction Project and re-engineer process of handling VIP customersTransportation Management• Monitored and organize routine warehouse operations• Reviewed logistics operating flow, procedures and achieve corporate standard to achieve competitive cost and time effectiveness for a MAss Transit Railway Corporation Project• Planed resources, allocate manpower and liaise with major stakeholders for Exhibition Move-out Service• Arranged relocation and delivery services including tailor-made quotation for a electric generation companyWarehousing• Worked closely with suppliers on capacity planning, inventory management• Followed up of timeliness of Purchase orders / replenishment as necessary and coordinates with suppliers to receive the goods as planned• Monitored and review supplier performance and drive improvements on the supply chain flow to manage the supplier delivery certainty• Elaborated KPI and inventory reporting to facilitate cost and service improvements• Developed effective inventory software to keep track of all stock controlsFood Trading• Launched a marketing campaign by designing a neck tag for lunky draw• Leaded the Value-added Service (VAS) in distribution centre
Ivan Li Education Details
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Hong Kong University Of Science And TechnologyIndustrial Engineering And Logistics Management
Frequently Asked Questions about Ivan Li
What company does Ivan Li work for?
Ivan Li works for Standard Chartered
What is Ivan Li's role at the current company?
Ivan Li's current role is Director, Head of Digital Acquisition and Digital Transformation and Business Solutions, Bancassurance.
What schools did Ivan Li attend?
Ivan Li attended Hong Kong University Of Science And Technology.
Who are Ivan Li's colleagues?
Ivan Li's colleagues are Ameen Hussain, Brajesh Kumar, Rutu Manmode, Wai Fung Raymond Lam, 陳政傑, Terry Wong, Chee Fong Wong.
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