Managing and leading the entire customer experience team at Lovetovisit.com- Secured the only international Skilled Worker Visa in the company.- Setting and ensuring key KPI's for customer satisfaction are met.- Liaising with the onboarding and content team to ensure the site is always providing accurate information.- Managing day-to-day operations in engaging with customers. - Communicating with the front and backend of tech to ensure that the UI ( User Interface ) of Lovetovisit is always optimal.- Ensuring finances are in line with supplier invoices.- Operating CRM ( Hubspot and Jira ) efficiently to ensure the smoothness of operations.- Always providing support to our entire database of 200,000 customers.- Ensuring the reviews ( Trustpilot, Google Reviews ) of Lovetovisit are always the best it can be.- Communicating with large third-party suppliers ( Merlin Trade Group etc) to ensure the attractions run as smoothly as possible for our customers.

Directing Pasarmartuk Ltd to be the No.1 Malaysian Food Store in Europe.- Incorporated Pasar Mart UK as a private limited company in both the UK and Malaysia.- Managing international logistics and supply chains ( mainly between Asia and Europe )- Developed the website and payment system of Pasarmartuk.com to be able to operate internationally across all payment systems.- Grown it's social media platforms and SEO, being No.1 rank for some products ( Bakkwa In UK ) on google anywhere in the world.- Constantly optimizing Pasar Mart UK’s user interface and online store speed - Growing the team to now include up to 6 - part time staff.- Constantly optimising CAC and keeping net profit margins as high as possible.- Utilising social media, email and various other forms of marketing to grow organic reach. ( with over 5,000 registered customer accounts now )- Maintaining customer relationships and obtaining organic reviews ( 4.9 stars on average online )- Constantly communicating with international suppliers to increase the unique inventory of Pasar Mart UK.- Making sure that local food health safety regulations are always met.

Founded and directed one of Malaysia's first prominent online reselling streetwear stores.- Started with reselling a pair of sneakers to ultimately selling over 4,000 different products through Streetzdino.- Grown it's various social platforms to over 5,000 followers with an average of 4.9 star reviews.- Created a platform where people trust to purchase legitimate sneakers, streetwear, sneaker cleaning services and sneaker storage appliances ( shoeboxes ).- Managed international suppliers between Asia and Europe- Managed a wide customer base to ensure constant repurchases with a repeat customer rate of 25%- Ensured that the logistics of each pair are always cost efficient nationally and internationally - Created various ad campaigns via Meta Ads and Google Ad campaigns that generated a 6x return of ad spend over it’s 6 month campaign.

Junior Marketing Fundraiser For Guide Dogs For The Blind- Generated over 50,000£ in fundraising over the course of 4 months - Experience in door to door sales all across the UK- Drafted campaigns and travelled to relevant locations to fundraise- Learned about the inner workings of a non-profit organization in the UK - Helped translate to people the need of raising money for guide dogs to provide for disabled individuals